Empire Ford Inc.

Reviews

• SL

  Scott Langford

  6 days ago
  5.0
  I purchased a Maverick at Empire Ford in Fall River today. Kevin Bancroft was the sales person and he was awesome. He walked me through the process and actually made it seem simple and easy. I also felt that he was looking out for my best interest too. I highly recommend Kevin if you are thinking of purchasing a vehicle at empire Ford.
• CL

  Cheryl Langford

  6 days ago
  5.0
  My husband just bought a Ford maverick 2025 tonight at Empire Ford of Fall River. Kevin Bancroft was our sales person and hands down one of the absolute best sales people we have ever dealt with in purchasing a car. So transparent, so kind, and we feel he really went to bat for us. My husband traded in his Ford F150 with out a hitch. Would highly recommend empire of fall river. Please ask for Kevin Bancroft!
• CS

  Chris Small Engines Repairs Parts and Service

  Nov 16, 2025
  1.0
  First things first, I was in process of purchasing a truck and realized it did not have the options I need and I did not feel happy with the purchase so I bailed on the purchase and stop my bank from funding the loan, The truck was involved in a minor accident and failed safety inspections twice after that date and they could not fill me in on that information they told me it failed because the window tint was to dark (THAT'S A GOOD LIE) I did purchase a different truck from this dealer as for the sales team at this dealer they are all filled the lies and ghosting the customer no return calls or text replies and very poor customer service, The truck I did purchase had a few issues one was a crack windshield and I was told by the sales team what until you register the truck and put it thru your insurance well I waited for over a week to get the registration, The dealer replace the windshield as for the service department 50/50 on satisfaction I had a list of issues I found with the truck and gave it to the service department in writing they did do some of the things on the list, The truck has body noises that I wanted addressed and they completely ignored those issues, I ask for document copies of all the service work that was done and a copy of the alignment I ask for, Well It took two weeks of chasing the service department for the info, I rec. Some but not all the truck is missing the second key the salesman was checking there other dealership to see if they may have the key , Well it took over two weeks to get an answer that could have been done with a five minute phone call I tried a number of time to contact them with no return contact, Finally I show up at the dealership and I get this, The salesman said they do not have the key at the other dealership and it you want a second key it will cost you an extra $500 to get one EVERY ASPECT OF THIS DEALERSHIP IS EXTREMELY POOR, I OWN A BUSINESS AND CUSTOMER SERVICE IS KEY NOT LIES AND GHOSTING THERE IS NO 100% CUSTOMER SATISFACTION WITH THIS DEALERSHIP I HAVE MADE A COPY OF THIS REVIEW AND I AM MAILING A LETTER DIRECTLY TO THE OWNER OF THIS DEALERSHIP THE OWNER WILL NEVER SEE THIS REVIEW ON LINE SO I AM MAILING IT DIRECTLY TO HIM IN WRITING TO GIVE HIM A HEADS UP ON WHAT HIS SO CALLED DEALERSHIP AND PROFESSIONAL STAFF PROVIDES FOR CUSTOMER SERVICE HERE, IT IS ABSOLUTELY HORRIBLE, , IF YOUR LOOKING TO PURCHASE A FORD PRODUCT OR ANY USED VEHICLE TRY A DIFFERENT FORD DEALERSHIP LIKE TASCA FORD, RODMAN FORD, GRIECO FORD, FLOOD FORD, I RECEIVED A NOTICE FOR A RECALL AND IT'S NOT GOING TO EMPIRE FORD I WILL DRIVE THE DISTANCE TO GET BETTER SERVICE AND YOU SHOULD DO THE SAME. .
• TC

  Timothy Cabral

  Nov 8, 2025
  5.0
  I went in for service for new tires which were special order the wrong tires were shipped which things happened I understand . I was thinking I would. Have to take another day out of work but Martin the sells manger and the shop manager were very informative and didn’t leave me in the dark. Then on top of the they sent someone to go get the right one and made sure it was completed so I didn’t have to come back. So for that thank you empire ford and there team
• PP

  Patrick Parent

  Oct 30, 2025
  1.0
  This dealership provided an exceptionally unsatisfactory experience. The sales manager, Kevin, appeared solely focused on securing a signature. The sales associate, Ray, engaged in tactics to build rapport with elderly customers, creating a comfortable environment. However, this led to prolonged waiting periods of approximately four hours while internal negotiations occurred, resulting in significant pressure to finalize the transaction. Furthermore, the finance manager included additional charges, such as $500 for etched windows and a $2,400 service plan, without transparently disclosing the total cost implications. The monthly payment was presented as affordable, despite the potential for a significantly lower payment. The dealership failed to adequately explain the total cost of the vehicle, particularly with a 17.5% interest rate. We believe they took advantage of my mother and grandmother, both in their 60s and 80s, and we intend to file a complaint with the Better Business Bureau. It is important to note that the dealership has the ability to terminate a loan through a "Flat Cancel" but refused to do so, presumably to avoid a loss in commission. This demonstrates a lack of fairness, integrity, and compassion. Fortunately, Honda intervened by purchasing the vehicle we had acquired from this dealership just six days prior. We then traded it in, securing a 2.9% interest rate. While we incurred losses in taxes and paperwork fees, we ultimately saved thousands in interest. We advise caution regarding hidden charges, such as the $900 rolled into the loan for paperwork filing and other undisclosed fees. It is crucial to remember that as a customer, you hold the power in these transactions; they need your business more than you need theirs. I regret not being present to guide my mother through the deceptive practices she encountered. Kevin, in particular, exhibited an uncooperative, arrogant, and self-important demeanor.