Empire Ford Inc.

Reviews

• MP

  Mario Payne

  Mar 4, 2026
  5.0
  I had an amazing experience working with this dealership. The manager, Bryce, went above and beyond to make sure I was able to get the car I needed at a price that worked for me. I also want to thank Tioni for her assistance throughout the entire process — she made everything smooth and stress-free. They didn’t just sell me a car; they earned a lifetime customer. I highly recommend this location to anyone looking for great service and a team that truly cares about helping their customers.
• SS

  Sandra DaSilva (SandraD)

  Mar 4, 2026
  5.0
  I just purchased a 2025 bronco sport.Mryte was an unbelievable salesman who went above and beyond his duties, helping myself and my husband during this purchase. Myrte, you truly demonstrated what it means to be kind, understanding, and knowledgeable about your product. Thank you so much, Myrte!
• LS

  Lou S

  Mar 3, 2026
  5.0
  Just purchased my 2nd Ford from Empire Ford and couldn't be happier with the experience. Everything went smoothly and I was very satisfied with the entire process. Yovivi was amazing and very attentive through the entire process. John in finance was great as well. Thanks again!
• JB

  jordan boldrin

  Feb 24, 2026
  5.0
  My experience at Empire Ford in Fall River was nothing short of excellent. Kevin Bancroft was the one who helped me, and he made the entire process smooth and straightforward from start to finish. He’s personable, professional, and truly knows how to take care of his customers. Empire Ford is fortunate to have him on their team. Kevin took the time to make sure everything was handled properly and was always willing to go the extra mile. What I appreciated most was his honesty — he was direct, transparent, and didn’t play any games. Thanks to Kevin, I was able to walk in and, within about three hours, drive away in my new 2026 Ford Transit. The whole process was quick, smooth, and exactly how buying a vehicle should be.
• AA

  Andrew

  Feb 15, 2026
  1.0
  They don't open when they say they do. They lie to you and do whatever it takes to pressure you into buying a vehicle. They are also rude. During the test drive I was told that somebody from Norway was filling out paperwork to buy the vehicle that I was interested in (not true, and a scare tactic use to get you to react). Then when negotiating on price they did eliminate some of the fees but raised the price of the vehicle. So I really wasn't saving anything there. Also beware that they charge an additional 3,000 for all used vehicles. That is stated on their website but it is buried and made intentionally hard to find. After a lot of back and forth they gave a number which I reluctantly agreed to and when they came back to "finalize it" the price was increased by $500. I ended up walking out of the dealership and they tried to call me back 20 minutes later to "make a deal." It was a joke. Were they really lost the sale was when I stood up to leave and shake their hands, one of them refused to shake my hand. That may seem trivial but it is moments like that which truly matter. If this is how they treat veterans I would hate to see how they treat the general public.