Feedback indicates a significant divide in customer service experiences, with some praising the staff as friendly and helpful, while others report rudeness and unprofessional behavior.
Service Quality
Several customers expressed dissatisfaction with the quality of work, citing issues such as improper repairs and a lack of accountability for mistakes.
Efficiency
Many reviews highlight the quick service and efficiency of the shop, particularly for inspections and minor repairs.
Pricing Transparency
Customers reported concerns about unexpected charges and upselling tactics, leading to a perception of dishonesty in pricing.
HA
Hamdy Abidou
4 days ago
1.0
I went to change two tires and have them installed in the front, then move the other two tires to the back. The employee told me the price was $30 per tire ($60 total). When I asked if he could do $25 each, he said the $30 already included $10 for moving the rear tires back after installation. I agreed to the $60 total. He told me it would take 10 minutes, but I waited more than an hour and a half. After the work was finished, they tried to charge me $75, claiming there was an extra service that was never clearly explained. The manager spoke to me in a very unprofessional and disrespectful way, as if I was begging over a price they originally gave me. I insisted on paying the agreed $60. The long wait, poor communication, and bad treatment made this a very frustrating experience.
AT
Assia EL Ouazzani Touhami
Feb 17, 2026
5.0
I just want to share how great this service has been. The people there are always super helpful and they never charge unless there’s actually something specific that needs fixing. One time they even fixed my car mirror for free, which I really appreciated. They also give honest advice instead of trying to sell you stuff. Definitely a place I trust and recommend
PO
patricia oliveira
Dec 22, 2025
5.0
⭐⭐⭐⭐⭐
I had a great experience with this auto repair shop. They were very fast, efficient, and professional when changing my tire. The service was smooth, and everything was done quickly and with care. I really appreciated their attention and efficiency. I highly recommend them!
AS
Antonio Silva
Nov 10, 2025
5.0
The bes inspetion
AC
Abby Charles
Oct 31, 2025
1.0
I wish there was an option to do zero stars cause that’s what this place deserves. Staff here are very rude men and women and there’s no sort of customer service whatsoever. I went in for an oil change these ppl took 2 plus hours! When I told them I had to leave they told me I can’t leave with my car like that they are waiting for parts. They hiked up my total telling me they did xyz which I did not agree too. Oooh and my alleged oil change there was no oil put in my car. DO NOT GO HERE!!!
Main Street Auto offers full-service gas station services, auto repairs including brake repair, transmissions, steering and suspension, mufflers and exhaust, emissions, preventative maintenance, state inspections, and auto body work such as collision repair, frame and uni-body repair, and paint repair.
What are the operating hours of Main Street Auto?
Main Street Auto is open Monday through Friday from 8 AM to 6 PM, Saturday from 8 AM to 2 PM, and is closed on Sundays.
Where is Main Street Auto located?
Main Street Auto is located at 394 Main St, Everett, MA 02149, USA.
What payment options are accepted at Main Street Auto?
Main Street Auto accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Main Street Auto to schedule an appointment?
You can contact Main Street Auto by calling +1 617-387-8800 or emailing mainstreetservices@hotmail.com. You can also visit their website at http://www.mainstreetautoma.com/ to schedule an appointment.
What languages are spoken at Main Street Auto?
Main Street Auto provides services in English and Brazilian Portuguese.
Are there any nearby dining options close to Main Street Auto?
Yes, nearby dining options include Corinto and Family Restaurant and Corinto And Family Res offering Brazilian and American cuisine, Mama Santos Cafe serving American food and drinks, Carol's Cafe for breakfast and brunch, and Nana's Pizza for Italian and pizza dishes. You can enjoy a meal before or after your visit to Main Street Auto.
Is there a nearby gas station in case I need more fuel or options?
Yes, Discount Gas is a nearby gas station close to Main Street Auto where you can get additional fuel services if needed.
Are there any places nearby where I can shop for groceries or essentials?
Nearby grocery stores include La Fortaleza, Reyes Market, and Everett Supply and True Value Hardware for home improvement needs. These locations are convenient for shopping before or after your auto service.
What other automotive-related services are available near Main Street Auto?
Nearby automotive services include Fast Tire Service for tires and repairs, and U-Haul Neighborhood Dealer for truck rentals, providing additional options for your vehicle needs in the area.
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