Business Details
About
Auto Repair ShopAuto Body RepairBrake ShopTransmission Shop
Main Street Auto provides a full-service gas station, auto repairs and auto body work in Everett, MA.
Location
Hours
Reviews
3.8
179 reviews
5 stars
117
4 stars
9
3 stars
4
2 stars1
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with some praising friendly and helpful staff, while others report rudeness and unprofessional behavior.
Service Quality
Several reviews highlight issues with service quality, including improper repairs and upselling tactics, leading to accusations of dishonesty and scams.
Efficiency
Many customers appreciate the quick service and efficiency, particularly for inspections and oil changes, although some experienced long wait times.
Pricing
While some customers found the prices reasonable and fair, others felt they were overcharged or misled about necessary repairs.
Management Changes
Recent reviews suggest improvements under new management, with some customers noting a positive shift in service and professionalism.
- ASAntonio SilvaNov 10, 20255.0The bes inspetion
- SDs dOct 31, 20255.0best service in town thank u steve
- ACAbby CharlesOct 31, 20251.0I wish there was an option to do zero stars cause that’s what this place deserves. Staff here are very rude men and women and there’s no sort of customer service whatsoever. I went in for an oil change these ppl took 2 plus hours! When I told them I had to leave they told me I can’t leave with my car like that they are waiting for parts. They hiked up my total telling me they did xyz which I did not agree too. Oooh and my alleged oil change there was no oil put in my car. DO NOT GO HERE!!!
- JRJaime RamosOct 25, 20255.0Great service, and the mechanics are amazing. Very reasonable prices !
- RPRocky PoonOct 22, 20251.0I had an extremely disappointing and frustrating experience at Main St Auto in Everett. I came in for a simple oil change, but what I got was sloppy, careless work and a blatant scam. Not only did they fail to perform the oil change properly, but they didn’t reinstall parts correctly. After the service, I drove on the highway and immediately felt something dragging — turns out the engine splash shield was hanging and touching the road. When I returned to the shop, the guy told me that “once you change the oil, the screws are designed to break” and I’d need to replace them myself. What kind of nonsense is that? On top of the poor work, there was no apology, no accountability, and they even tried to charge me extra for services I never agreed to, with zero explanation or transparency. It felt like a clear attempt to upsell and squeeze more money out of me for their own mistakes. This is not how a professional shop should operate. If you value your vehicle, your money, and your peace of mind, stay far away from this place. I wouldn’t trust them to tighten a gas cap, let alone work on my car again. Total scam, careless service, and zero customer respect.
Frequently Asked Questions About Main Street Auto
What services does Main Street Auto offer?
Main Street Auto offers full-service gas station services, auto repairs including brake repair, transmissions, steering and suspension, mufflers and exhaust, emissions, preventative maintenance, state inspections, and auto body work such as collision repair, frame and uni-body repair, and paint repair.
What are the operating hours of Main Street Auto?
Main Street Auto is open Monday through Friday from 8 AM to 6 PM, Saturday from 8 AM to 2 PM, and is closed on Sundays.
Where is Main Street Auto located?
Main Street Auto is located at 394 Main St, Everett, MA 02149, USA.
What payment options are accepted at Main Street Auto?
Main Street Auto accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Main Street Auto to schedule an appointment?
You can contact Main Street Auto by calling +1 617-387-8800 or emailing mainstreetservices@hotmail.com. You can also visit their website at http://www.mainstreetautoma.com/ to schedule an appointment.
What languages are spoken at Main Street Auto?
Main Street Auto provides services in English and Brazilian Portuguese.
Are there any nearby dining options close to Main Street Auto?
Yes, nearby dining options include Corinto and Family Restaurant and Corinto And Family Res offering Brazilian and American cuisine, Mama Santos Cafe serving American food and drinks, Carol's Cafe for breakfast and brunch, and Nana's Pizza for Italian and pizza dishes. You can enjoy a meal before or after your visit to Main Street Auto.
Is there a nearby gas station in case I need more fuel or options?
Yes, Discount Gas is a nearby gas station close to Main Street Auto where you can get additional fuel services if needed.
Are there any places nearby where I can shop for groceries or essentials?
Nearby grocery stores include La Fortaleza, Reyes Market, and Everett Supply and True Value Hardware for home improvement needs. These locations are convenient for shopping before or after your auto service.
What other automotive-related services are available near Main Street Auto?
Nearby automotive services include Fast Tire Service for tires and repairs, and U-Haul Neighborhood Dealer for truck rentals, providing additional options for your vehicle needs in the area.