I have been a customer of the East Bridgewater, MA Sullivan Tire many times over the last 15+ years. However, there was a period of time where I would go out of my way, further from home, to take my business elsewhere. There was never an issue that needed to be reported, but as a woman, I felt unwelcome, spoken down to, and ripped off on more than one occasion.
Although I would have preferred not to, at some point within the last few years, a situation arose with my vehicle that made it most convenient for me to return to this Sullivan Tire store. This particular time, I was helped by Max who I had never met before. He’s the primary reason I’ve continued to give this store my business. He’s pleasant, personable, patient, gives customers his undivided attention, and never has an attitude or tone. I feel heard and respected.
What brought me back to Sullivan again this week was a flat tire, during a month from hell. Before even calling the store, I hoped Max would be the person to answer the phone, because I knew he’d listen to me without interrupting, be kind, and would put me at ease. Indeed, Max did answer my call, and he handled everything flawlessly!
I will continue being a loyal customer to the East Bridgewater store so long as Max works there. His Customer Service skills are unparalleled and he should be recognized for his dedication to his job and his customers.