Alamo Rent A Car

Reviews

• TJ

  Thomas James

  1 day ago
  1.0
  Total scam on billing, tried to charge me for fuel even though I provided a receipt and refilled the entire tank at the gas station next to the rental car return about 0.2 miles away. Of course no one said anything when I returned the car and just tried to sneak it in on the final bill. Double check all of your receipts carefully when returning cars and save all of your gas receipts.
• VW

  Vanessa Williams

  6 days ago
  3.0
  Alamo provided a great car for a week, however my score is due to the initial conversation I had with the service desk lady. I felt pressure to take out additional collision waver damage insurance despite knowing I had done this with the initial booking via Expedia. On challenging her several times and asking the lady to explain in more detail , the lady proceeded to try and baffle me and highlighted the difficulties I would have if I had to claim via Expedia. After a long day of travelling this was the last thing I wanted so gave in causing me additional cost. I would not recommend Alamo or use in the future as a result. Having said that the staff on retuning the car were very professional.
• JP

  John Price

  Nov 13, 2025
  5.0
  Really great experience. Flew into Boston and used Alamo's skip the counter option. Had to take a shuttle bus to the rental car area but was able to go right to the cars when we got there. Met by two really nice reps that pointed us to an equivalent class car. Had to show key FOB and credit card at exit booth. Return was even easier. Pulled into their garage and someone quickly checked the car in and we were on our way to the shuttle bus back to the terminal. The car we got was newer and really clean. Would definitely rent with Alamo again.
• MB

  Mustafa Baygut

  Nov 3, 2025
  5.0
  Update : After reporting my recent experience, they gave me a small refund. I hadn’t actually asked for one, but I really appreciate that they didn’t ignore customer satisfaction. For this reason, I’m updating my rating to 5 stars and thanking them. I recently made a luxury class car reservation through Expedia, specifically for a BMW 3 Series or Audi A4. When I arrived at Alamo, they told me they didn’t have any cars in that class available and gave me an Audi Q3 instead. I used it for two days but was not satisfied with the vehicle, so I went back and asked to exchange it for the class I originally reserved. However, they said the only available option was a BMW 2 Series — which is a lower class and not in great condition. I paid for a luxury class car, but the service I received was far below expectations. I understand that sometimes the exact car may not be available, but that’s the company’s issue — in such cases, they should provide an upgrade, not downgrade the customer.
• KR

  Krista Roberts

  Oct 27, 2025
  1.0
  I arrived at Alamo to pick up my rental in Boston on time as scheduled, thankfully I had done the online check in and was able to skip the long counter line. I went right to the cars, a gentleman was not able to offer a vehicle right away as there were none available, a few minutes later a vehicle became available. The vehicle had not been washed, they filled the car up and made it available, I did not care that the outside of the car was dirty. What I did care about was the big dent in the passenger rear quarter panel, about 6" diameter. I mentioned it to the same man, he said he noticed it also but was sure it had already noted for that vehicle, but to make sure the person at the front station when checking out was aware. I took a picture of the dent, loaded the vehicle with our luggage and drove to the checkout station. The man there took my license and credit card, and I told him about the dent. He got out of his station walked around the vehicle to see the dent, he let me know he saw the dent and wrote a note about the dent. The days we had the car were just fine, car was suitable for what we needed. I dropped the car back off at Alamo yesterday as scheduled, the check in person asked if email was sufficient for the receipt. Emailed receipt was received, all was fine. This morning, I received an email from Alamo indicating they had opened a claim against me for damage to the vehicle and that action would be taken, I would be responsible for paying for the damage repairs. I immediately called Alamo, the person who answered was less than helpful, had no record of the dent that TWO Alamo employees saw AND had conversation with me regarding. The email doesn't even provide details regarding the damage, so during the call I asked about what damage, she indicated the passenger rear quarter panel. I told her I have a picture of the dent that I saw prior to putting any of my personal belongings in the vehicle and the person who provided me with the car AND the person I checked out with both have record of the car being damaged prior to my driving it or leaving the Alamo rental facility. She said they don't make contact with the local locations and that I would need to provide my picture. I gladly emailed the time stamped picture; I then asked about how long it would take to remove this claim as I'm disputing any responsibility. She said it will take 30 days! 30 days, when two Alamo employees are aware the damage was done prior and I sent in an email with the picture less than an hour from me receiving the email about the claim. That's absurd! Maybe Alamo should wash their cars before turning them back over as a rental and the proper person who rented this vehicle before me could be held responsible for their damage rather than trying to make the person that pointed out the damage pay. I'm curious of the outcome of this situation and how long it will take to be resolved.

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