Business Details
About
Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Monro Auto Service and Tire Centers
451 Memorial Drive, Chicopee, MA
01020, United States
Hours
Reviews
3.5
191 reviews
5 stars
104
4 stars
12
3 stars
8
2 stars
8
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised the friendly and helpful staff, while others reported rude interactions and poor communication.
Pricing Issues
Many customers expressed dissatisfaction with pricing, citing unexpected charges and higher costs than advertised, leading to feelings of being misled.
Service Quality
There are significant concerns regarding the quality of service, with reports of incorrect diagnoses, incomplete work, and long wait times.
Appointment Management
Numerous reviews highlighted issues with appointment scheduling, including long wait times and unfulfilled appointments, causing frustration among customers.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences, particularly with quick service and effective repairs.
- SCStan CijkaDec 9, 20251.0Go when the manager is gone for the day. She continues to be dishonest and obviously untrustworthy. Refused to have a diagnostic done though I had an appointment for one and she had the technicians available.
- DLDorothy LappieDec 5, 20255.0They were absolutely amazing!! Helpful & extremely courteous.
- SMSean MNov 24, 20255.0Went for a estimate on a saturday. Gave me a very reasonable price. Made a appointment for the next week. Basically was in and out. The tech was also very friendly.
- JDJohn DoyleNov 18, 20251.0I'd leave a negative review if possible. My girlfriend messaged me with a picture of a screw in her tire. I called around her area for a quick tire plug and this shop said they could see her in an hour. Ok great. I send her there and they tried to sell her a whole package, new tire, alignment, rotation, the whole deal. For a tire to be plugged which I could do myself. If you are a lady be advised that they will try to take advantage of you. They even started before she said yes because they thought she was going to ok the work. Avoid this place.
- JPJoel ParesNov 3, 20255.0I got a flat tire and went to Monroe Auto Tires — they fixed it quickly and did an amazing job! The service was great, everyone was friendly and professional, and I was back on the road in no time. Definitely recommend them if you need tire work done!
Frequently Asked Questions About Monro Auto Service and Tire Centers
What services does Monro Auto Service and Tire Centers in Chicopee offer?
Monro Auto Service and Tire Centers provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
What are the operating hours of Monro Auto Service and Tire Centers in Chicopee?
The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and is closed on Sundays.
Where is Monro Auto Service and Tire Centers located in Chicopee?
It is located at 451 Memorial Drive, Chicopee, MA 01020, USA.
Can I get high-quality tires at Monro Auto Service and Tire Centers?
Yes, they specialize in tire changes using top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.
How can I contact Monro Auto Service and Tire Centers in Chicopee?
You can contact them by phone at +1 413-594-9161.
Does Monro Auto Service and Tire Centers offer roadside assistance or towing?
Yes, they provide roadside assistance and towing services to assist customers in need.
What nearby truck rental services can I find near Monro Auto Service and Tire Centers?
Nearby truck rental options include Enterprise Truck Rental, U-Haul Neighborhood Dealer, and Penske Truck Rental, which can be convenient if you need to rent a vehicle or move items.
Are there any nearby hotels if I plan to stay overnight near Monro Auto Service and Tire Centers?
Yes, nearby hotels include Quality Inn Chicopee-Springfield, Trumpets, Days Inn Springfield/Chicopee MA, and Tru by Hilton Chicopee Springfield for convenient accommodation options.
Where can I get my car detailed or have auto glass repaired near Monro Auto Service and Tire Centers?
For auto detailing, you can visit Mass Detailing LLC, and for windshield installation and repair, Aaron Auto Glass is nearby.
Are there dining options near Monro Auto Service and Tire Centers where I can grab a meal?
Yes, nearby dining options include Hot Table (American restaurant and smoothie bar), Denny's (breakfast and brunch), Priya Indian Cuisine, Chick-fil-A (fast food), and Five Guys (burger restaurant).