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Monro Auto Service and Tire Centers

3.5
(195 reviews)

Business Details

451 Memorial Drive, Chicopee, MA
01020, United States
(413) 594-9161
https://locations.monro.com/ma/chicopee/451-memorial-drive

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
451 Memorial Drive, Chicopee, MA
01020, United States

Hours

Reviews

3.5
195 reviews
5 stars
105
4 stars
13
3 stars
8
2 stars
9
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers praised the friendly and helpful staff, while others reported rude behavior and lack of communication.

Service Quality

Many customers experienced issues with service quality, including incorrect diagnoses, upselling unnecessary services, and long wait times.

Pricing Transparency

Numerous reviews highlighted concerns about pricing, with customers feeling misled by advertised prices and unexpected fees.

Appointment Issues

Several customers reported problems with the appointment system, including long wait times despite having scheduled appointments and services not being honored.
  • LD
    Lillian Dickerson
    Feb 18, 2026
    1.0
    I had itcost that much h a tire stem changed first I was told that didn't have the part and 20inutes later I was told Auto Zone had it and they were only 6 t0 7 minutes down the road. I WAITED at least 16 minutes for them to get there and over 45minutes for the work to be done. It cost me 140dollars to get the work done and I know there was no way it cost that much then they said you now have to have the Dealer reset my PSI or the light will stay on! I could have had the dealer do it all because now the are saying it will cost me 200dollars so it's costing me 340dollars for a tire stem. By the way I am a woman who trusted to be TREATED RIGHT . THEN THEY SAID WE DID A COUTESYCHECK YOU NEED 2 TIRES!!!! I would never buy them there! LEARN HOWTO TREAT WOMEN
  • LL
    L3X_BABY
    Feb 17, 2026
    4.0
    In about out great work
  • NG
    Nicole Godard
    Feb 16, 2026
    5.0
    Monro's weekend hours and swift service were a godsend after I broke down late on a Friday night! They had my car fixed for a super reasonable price before noon on Saturday. Can't recommend them enough!
  • SC
    Stan Cijka
    Dec 9, 2025
    1.0
    Go when the manager is gone for the day. She continues to be dishonest and obviously untrustworthy. Refused to have a diagnostic done though I had an appointment for one and she had the technicians available.
  • DL
    Dorothy Lappie
    Dec 5, 2025
    5.0
    They were absolutely amazing!! Helpful & extremely courteous.

Brand Certified Facts from Monro Auto Service and Tire Centers

Monro Auto Service and Tire Centers partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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