Monro Auto Service and Tire Centers

3.5
194 reviews
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Business Details

451 Memorial Drive, Chicopee, MA
01020, United States
(413) 594-9161
https://locations.monro.com/ma/chicopee/451-memorial-drive

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
451 Memorial Drive, Chicopee, MA
01020, United States

Hours

Reviews

3.5
194 reviews
5 stars
105
4 stars
13
3 stars
8
2 stars
9
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers praised the friendly and helpful staff, while others reported rude behavior and lack of communication.

Service Quality

Many customers experienced issues with service quality, including incorrect diagnoses, upselling unnecessary services, and long wait times.

Pricing Transparency

Numerous reviews highlighted concerns about pricing, with customers feeling misled by advertised prices and unexpected fees.

Appointment Issues

Several customers reported problems with the appointment system, including long wait times despite having scheduled appointments and services not being honored.
  • LL
    L3X_BABY
    2 days ago
    4.0
    In about out great work
  • NG
    Nicole Godard
    3 days ago
    5.0
    Monro's weekend hours and swift service were a godsend after I broke down late on a Friday night! They had my car fixed for a super reasonable price before noon on Saturday. Can't recommend them enough!
  • SC
    Stan Cijka
    Dec 9, 2025
    1.0
    Go when the manager is gone for the day. She continues to be dishonest and obviously untrustworthy. Refused to have a diagnostic done though I had an appointment for one and she had the technicians available.
  • DL
    Dorothy Lappie
    Dec 5, 2025
    5.0
    They were absolutely amazing!! Helpful & extremely courteous.
  • SM
    Sean M
    Nov 24, 2025
    5.0
    Went for a estimate on a saturday. Gave me a very reasonable price. Made a appointment for the next week. Basically was in and out. The tech was also very friendly.
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