Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Max, Jovi, and Dean.
Efficiency
Numerous reviews highlighted the quick and efficient service, with many customers noting fast check-in and check-out processes.
Vehicle Condition
While many customers reported receiving clean and well-maintained vehicles, there were some complaints about cars not being clean or having issues.
Pricing Transparency
Several customers expressed frustration over unexpected charges and a lack of transparency regarding fees, particularly related to tolls and additional day charges.
Location Convenience
The Cambridge location was frequently noted as convenient and accessible, making it a preferred choice for many customers.