Monro Auto Service and Tire Centers

Reviews

• JP

  JOANNE PROUT

  Jan 1, 2026
  1.0
  It was the worst experience I have had after going there for over twenty year's I went in on Monday for an oil change which was done. No problem went back Tuesday as the lights were dim and it wasnt turning over back in March I had a battery installed at Monroe and started having the same problem I ended up having to call aaa for a tow A two truck from SImonellis just happened to come by and looked at my car got it started and I followed them back to there shop (sent the tow truck from triple a away) all simonellts did was tighten the cables to the battery I tried explaining this at Monroe and they would not listen I was getting very frustrated I did rise my voice and did slam the counter at which point the manager told me to leave or apologize I ended up apologizing and the manager told me to go outside and wait someone came out removed a black cap and tested the battery and said it was fine. I then went to simonellis they tightened the cable and sent me on my way. And car is fine Simonellis 1489 main st. Are polite and my new go to mechanics Monroe is under new management again not the professional mechanics the used to be
• SL

  Sammy Liebgott

  Dec 18, 2025
  5.0
  Amazing service! Got me in right away and the front desk guy was super nice!!! 10/10 recommend!!
• EC

  Evan Costa

  Dec 13, 2025
  1.0
  Doesn’t mount aftermarket rims. Isn’t posted anywhere!
• LC

  Leonardo Cavalcante

  Dec 12, 2025
  1.0
  They put you on hold for 8 minutes, then hang up as soon as you start to speak. Miserable experience.
• BS

  Barry Shelley

  Dec 3, 2025
  3.0
  I stopped by to make an appointment and was surprised that they could service my car that same morning. That was good. But every step after that took significantly longer than they told me it would be even though there was nothing unexpected. I would have preferred to have had a more accurate time estimate so that I would not have interrupted my work schedule waiting and waiting. Finally, everything was done except adding a new gas cap. I was told I would have to wait “just a half hour more” and “I’ll go pick it up myself right now. “ In retrospect it was clear there was no way the part would be there in 30 minutes just because of distance to the parts warehouse and I learned later that no one from the shop actually went to pick it up. They were waiting for delivery. After already waiting two and half hours for the earlier work and agreeing to wait 30 minutes more for the gas cap, I actually waited another 90 minutes and finally left before the part arrived. What really was the last straw was that they quoted me a price of $64 for the gas cap. In the end I went to a parts place 1/4 mile away and bought a new cap for $16. I expect a little mark up, but that was ridiculous. So while the work done was OK, I’m willing to pay a little more at another place that is better managed and more efficient. We have taken our cars to Monroe for years and until a few years ago were very satisfied. Now the personnel seems to have changed every time I go in and I don’t sense the competence that I did before. That’s too bad.

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