Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of individuals like Kenya, Rachel, and Jason for their exceptional service.
Cleanliness
Most reviews highlighted that the vehicles were clean and well-maintained, contributing to a positive rental experience.
Reservation Issues
Several customers reported problems with reservations, including cars not being available upon arrival and lack of communication regarding changes.
Mixed Experiences
While many had positive experiences, there were notable complaints about poor service and unprofessional behavior from some staff members.
Pricing Transparency
Customers expressed concerns about undisclosed fees and deposit holds, indicating a need for clearer communication regarding costs.