Acura of Boston

Reviews

• HD

  Hap Doan

  6 days ago
  1.0
  We come here to get our RDX serviced all the time and it’s always been great. However… my wife brought our car in to get ONLY a routine oil change and fix a tire (under warranty). The tech said she needed new brakes ASAP and changed them without our approval. They said it was irreversible and made her pay for the repair only while offering a “pay in cash discount” for their mistake. They also tried to add on another fluid change that was not requested too. Typical opportunity to money grab from a dealership I thought I could trust. Will be taking my business elsewhere in the future.
• TG

  Ta'keame Gomes-Keel

  Apr 1, 2026
  5.0
  I went in for an appraisal for potential trade in and left in a brand new vehicle. I was met by Eyob, and taken care of by both Riley and Christian. I finalized everything with business manager Tyla, who was very honest, transparent, knowledgeable, and very nice to talk to. This team made everything easy going! I appreciate them
• DL

  Dan Di Leva

  Mar 24, 2026
  1.0
  Pretty bad experience. Not what one would expect from a luxury brand dealer. I was in contact with Mr Liu and Ms Chase for over a week communicating about condition of the car. We clearly had different definitions of what reconditioned and light scratches are. As an out of state buyer, I was responsible for doing most of the research for basic things like how MA temp tags work, as well as their excise tax that they tried to charge me. After I determined it would be cheaper to take car home (MN) and repair paint, than it would to fly home, I was fast walked to finance office, while Mr Liu and Ms Chase evaporated. Was then left in parking lot for close to an hour, waiting for temp tag. Would have been an opportune time to go through features of car, but I was left to my own devices. I then had to negotiate the release of the title to bring home. Trena, in the registration dept was the only knowledgeable person I spoke to that day. Pretty bad day. I could not in good conscience recommend this dealer to anybody I had respect for. Classic used car BS is still alive and well. Just better dressed…..
• AM

  Armen Mkrtchyan

  Mar 16, 2026
  1.0
  It has now been a month since the last update regarding the car my son purchased from this dealership, and the situation has only gotten worse. When the brakes are pressed, the entire car shakes violently. The vibration is so severe that the vehicle feels unsafe to drive. As a father, it is extremely disturbing to watch my son drive a car that feels like it could fail every time he presses the brakes. This is clearly a serious safety issue. The car was sold to my son as a Certified Pre-Owned vehicle. If a dealership sells a vehicle under a CPO program, the expectation is that it has been properly inspected and is safe to drive. It is unacceptable that a car sold under that label would develop such severe brake issues almost immediately, and even more unacceptable that the dealership expects the customer to pay to fix it. I want to be fair and say the salesperson who sold the vehicle was professional and respectful. The problem has been the General Manager, Bill. His handling of this situation has been dismissive, confrontational, and completely unwilling to take responsibility for a serious safety concern. Instead of working toward a reasonable solution, he has refused to help and left my son driving a vehicle that clearly should not have been sold in this condition. If this matter is not resolved properly, we will be filing formal complaints with the Massachusetts Attorney General’s Office and the RMV Dealer Licensing Division. Selling a vehicle with a safety defect under the Certified Pre-Owned label and refusing to address it is unacceptable.
• KK

  KP

  Mar 12, 2026
  1.0
  I initially contacted Acura of Boston because I was interested in a Certified Pre-Owned RDX. During my first conversation with the dealership, I explained my desired monthly payment range. I was encouraged to also consider the 2025 ADX instead. I first test drove a 2025 ADX A-Spec. While it was a nice vehicle, I was not particularly impressed. I then test drove a Certified Pre-Owned 2024 RDX and immediately preferred it. The driving experience, interior quality, and especially the sound system felt significantly better. During that test drive I connected my phone to Apple CarPlay and listened to music through the speakers. My salesperson suggested that I might not have experienced the full potential of the ADX because I had not connected my phone during the first test drive. Based on that suggestion, we drove the ADX again. The second test drive was slightly better because I played music and explored the features more, though I did not turn the volume up to the maximum level. Despite the second test drive, I still strongly preferred the RDX. However, when the sales manager ran the numbers, I was told the RDX was outside of my budget even though it was used. After some negotiation, I ultimately agreed to move forward with the 2025 ADX. I originally wanted a black model but was told none were available, despite the online inventory showing a black-on-black vehicle. I ended up selecting a silver ADX that was displayed in the showroom. On March 9th I picked up the vehicle. The agreement stated the car had 19 miles on it, but when I received it the odometer read 36 miles. I was told the extra mileage came from fueling the vehicle and a service department test drive during delivery preparation. The following morning, while driving to work, I decided to fully test the sound system. When I turned the volume above level 30, the audio quality became extremely poor. The speakers rattled, screeched, and sounded like they were blown. I attempted to adjust the sound settings but nothing improved it. At the dealership I explained the issue and asked to test the sound system in another ADX A-Spec. Unfortunately, the same problem occurred in other A-Spec models when the volume exceeded level 30. I was then told that if I wanted a premium sound experience I should have purchased the A-Spec Advance model instead. I was also told that most customers do not turn the volume up that high and that the system was not intended to be used at maximum volume. I explained to the General Manager, Kayla Chase, that if I had discovered this before signing the lease it would have been a dealbreaker. Less than 24 hours after picking up the vehicle, I was told that if I wanted the Advance model I would have to trade the car in. I was informed the vehicle would now be considered used and that I would need to pay approximately $45,000 for the Advance model, increasing my payment by several hundred dollars. I was quoted around $900 per month without any numbers formally being run. I repeatedly emphasized that I had owned the vehicle for less than 24 hours. I was told that once a car leaves the lot it immediately depreciates by around $10,000 and that taking the car back would cause the dealership to lose about $4,000. I was also told that if sound quality mattered to me, I should have tested the system more thoroughly before purchasing. The dealership maintained that there was nothing they could do. This response was extremely upsetting and felt unethical. When I told Ms. Chase I would be filing a complaint, she responded, “We didn’t do anything wrong. No one listens to music on max.” The visit lasted over two hours and involved conversations with six staff members. Most interactions were polite, but the response from the General Manager ultimately drove this complaint, as no meaningful resolution was offered.