Sullivan Tire & Auto Service

Reviews

• FI

  Farhad Ibrahimzade

  Sep 10, 2025
  1.0
  The staff performed tire service on my car without consulting with my tire insurance provider, thus forcing me to pay for the service out of pocket instead of it being covered by the insurance provider. They also do not keep a regular stock of black wheel weights which ruins the esthetic of premium cars.
• JB

  Jake Belcher

  Sep 8, 2025
  5.0
  The service was quick and efficient and the staff was friendly
• TF

  Thiago Fonte

  Aug 1, 2025
  1.0
  This shop is dangerous. The old man who quoted the service and charged me for the work done is EXTREMELY rude and impolite. I took my car to the shop to have the brakes checked and asked if it was possible to remove some scratches caused by the windshield wiper blades. They charged me an exorbitant amount to replace the brake pads and rotors unnecessarily and created new scratches on the entire windshield. I can't understand why an employee would ruin an entire windshield with new scratches everywhere for no reason, this is unacceptable. If I would have read all the bad reviews here before none of that would have happened so be advised NOT to come to this terrible shop. Btw I wonder where is the management?
• MA

  Melanie Alexander

  Jul 17, 2025
  5.0
  Last Thursday, during the torrential rain storm that, for various reasons, caused closures and delays on the Mass Pike and 93, I ended up having an issue with my car. On my way IN to Boston I assessed the car was safe enough to drive, and our visit was of such importance I could not stop unless it was exceptionally necessary. But on my way OUT of Boston, I had to have the car looked at and addressed (it was 3:30pm). It turns out a panel under the car, which became dislodged in the past, was pulled down by the rain and floods and scraping the roads' surface. After calling FOUR places for help, including AAA, no one would step up ("you can make an appointment and come in tomorrow", despite me explaining I lived 90 miles away.) Matt from Sullivan Tire in Brookline was kind, patient, friendly and - most of all - helpful. We arrived a few minutes after speaking. He had someone look at the car within a short time of arrival. And a "quick fix" only cost $80, so we were on our way home safely within an hour. If you have a need, and Sullivan can address it, I HIGHLY recommend going there for help.
• RD

  Rachel Dimberio

  Jul 10, 2025
  1.0
  I'm concerned with the work and performance of Sullivan tire. They have caused more damage to my car than good. I had to take my car to another shop to repair the issues they created. I would recommend going somewhere else if possible. Sullivan tire please do your customers better. They deserve better.

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