Business Details
About
Tire Shop
Details
- Requires appointmentNot available
- Curbside pickupAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
4.0
337 reviews
5 stars
214
4 stars
32
3 stars
17
2 stars
14
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude interactions and poor communication.
Service Quality
Several reviews highlighted concerns about the quality of service, including unnecessary repairs, delays, and issues with vehicle handling after service.
Pricing Concerns
Many customers expressed dissatisfaction with pricing, citing high costs for services and parts, leading to perceptions of overcharging.
Efficiency Issues
Numerous reviews mentioned long wait times and inefficiencies in service, with some customers experiencing significant delays despite having appointments.
- EMEllen MooreJan 3, 20265.0I found this shop when I failed the emissions section of my annual inspection, and I chose it because it's a state-certified repair shop. I was a little nervous about using a new shop, but my fears were immediately allayed. I called for an appointment and got one the very next day. A few hours after leaving the car, I got a call explaining what repairs were needed, and also what maintenance was recommended, with a very clear explanation of both, and a price for each. The repairs were completed the next day. Everyone was friendly, helpful and efficient, and I was delighted to learn that Sullivan Tire is an employee-owned business. Then it got even better. My check-engine light came on again, after just a few miles of driving. I called the shop and again, I got an appointment right away. They addressed the problem immediately, test drove the car, and had it back to me within a couple of hours. And there was no charge. This is my garage from now on!
- NSNara SokDec 24, 20255.0Oil change and cabin filters changed is awesome
- NMNate MorganDec 24, 20255.0Great experience getting all season tires. David was very helpful and service was done quickly.
- FIFarhad IbrahimzadeSep 10, 20251.0The staff performed tire service on my car without consulting with my tire insurance provider, thus forcing me to pay for the service out of pocket instead of it being covered by the insurance provider. They also do not keep a regular stock of black wheel weights which ruins the esthetic of premium cars.
- JBJake BelcherSep 8, 20255.0The service was quick and efficient and the staff was friendly
Frequently Asked Questions About Sullivan Tire & Auto Service
What are the operating hours of Sullivan Tire & Auto Service?
Sullivan Tire & Auto Service is open Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 7:30 AM to 5:00 PM, and closed on Sundays.
Where is Sullivan Tire & Auto Service located?
It is located at 950 Commonwealth Ave, Boston, MA 02215, USA.
Does Sullivan Tire & Auto Service offer in-store pickup or curbside pickup?
Yes, Sullivan Tire & Auto Service provides both in-store pickup and curbside pickup options.
Can I make an appointment online for services at Sullivan Tire & Auto Service?
Yes, you can schedule an appointment online through their reservation page at https://www.sullivantire.com/appointment/services.
What types of auto services does Sullivan Tire & Auto Service offer?
They offer tire services, auto repair, oil changes, and wheel alignment services.
Does Sullivan Tire & Auto Service have amenities like Wi-Fi and restrooms?
Yes, they offer free Wi-Fi and have restrooms available for customers.
Is a mechanic available on-site at Sullivan Tire & Auto Service?
Yes, Sullivan Tire & Auto Service has a mechanic available to perform service and repairs.
How can the MBTA Pleasant Street Station help customers visiting Sullivan Tire & Auto Service?
Customers can use the nearby MBTA Pleasant Street Station metro stop to conveniently access Sullivan Tire & Auto Service via public transit.
Are there places to eat near Sullivan Tire & Auto Service?
Yes, nearby dining options include Raising Cane's at Boston University, Blaze Pizza, Qdoba Mexican Eats, McDonald's, and El Jefe's Taqueria, which are convenient for meals before or after your visit.
What notable cultural or entertainment venues are near Sullivan Tire & Auto Service?
The Boston Symphony Orchestra and Boston Playwrights' Theatre are nearby, offering entertainment options for customers visiting the area.