Sullivan Tire & Auto Service

4.5
168 reviews
Billerica, MA Sullivan Tire and Auto Service
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Business Details

726-728 Boston Road, Billerica, MA
01821, United States
(978) 670-0994
https://www.sullivantire.com/
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About

Tire Shop

Details

  • Requires appointmentNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Sullivan Tire & Auto Service
726-728 Boston Road, Billerica, MA
01821, United States

Hours

Reviews

4.5
168 reviews
5 stars
131
4 stars
16
3 stars
4
2 stars
2
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their helpfulness, professionalism, and willingness to explain services clearly.

Honesty and Integrity

Many reviews highlighted the honesty of the staff, with several customers noting that they were not pressured into unnecessary repairs or upsells.

Efficiency

The business received positive feedback for quick service and timely completion of work, often exceeding customer expectations.

Pricing

While some customers found prices competitive, others felt certain services were overpriced, indicating a mixed perception of value.

Mixed Experiences

A few customers reported negative experiences, particularly regarding service delays and miscommunication about appointments.
  • KH
    Karen Himmel
    Nov 24, 2025
    5.0
    I always get great service and they always let me know of any concerns.
  • SS
    Steve H (Steve)
    Nov 11, 2025
    5.0
    Great prices and excellent service. I had Michelin tires installed and they looked amazing. The staff showed me the alignment adjustments and let me know my rear brakes needed replacement. They replaced the rear brakes with great rotors and pads. I was absolutely satisfied and purchased the Peace of Mind Package. Thank you, Sullivan Tire Billerica!
  • JG
    Jack Golden
    Nov 10, 2025
    1.0
    I am compelled to share my experience due to a lack of honesty and excessively high prices. I was informed that I required new brakes and rotors; however, upon inspection, I found that my brakes were in perfectly good condition, as I have a strong mechanical aptitude. The cost of their parts is three times what I believe to be unreasonable, and the labor fees are exorbitant. As a former business owner, I understand the importance of integrity in business practices.
  • CC
    Chris
    Sep 24, 2025
    5.0
    Dropped off a car in the morning from a bad accident, they did a great job and were really fast with their service. Whole job was done in 4 hours.
  • TM
    Tom McLoughlin
    Sep 21, 2025
    5.0
    Matt and the team were so helpful getting my leaky tire plugged as quickly as possible even while understaffed that day. I greatly appreciate the amazing customer service!
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Frequently Asked Questions About Sullivan Tire & Auto Service

What services does Sullivan Tire & Auto Service provide?

Sullivan Tire & Auto Service offers tire sales and repair, auto repair services, oil changes, and wheel alignment services.

What are the business hours of Sullivan Tire & Auto Service?

The shop is open Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 7:30 AM to 5:00 PM, and closed on Sundays. On December 31, 2025, it will be open from 7:30 AM to 5:00 PM.