Valvoline Instant Oil Change

Reviews

• BO

  Benji O

  Jan 5, 2026
  1.0
  Hello, I am writing to formally express my disappointment with the service I received during my most recent visit to a Valvoline location. I live in Massachusetts and have been a loyal Valvoline customer for nearly two years. Every winter, I make sure all of my vehicles are properly prepared, and over the last two days alone, I spent nearly $1,000 on oil changes and fluid replacements for all four of my cars. I have receipts and proof of these services. In the past, I have consistently received excellent service at the Valvoline Burlington location, which is why I trusted Valvoline with all of my vehicles. Unfortunately, my most recent visit at a different Valvoline location was extremely disappointing. During this visit, the staff only performed the oil change and failed to complete basic checks that are normally part of the service, including tire air pressure, lights, and windshield inspection. One of my tires was left without proper air. When I attempted to address this issue with the manager, Jeff, I did not receive an apology or acknowledgment of the mistake. Instead, I was told to wait again for over 45 minutes because there were two cars ahead of me. Given that the issue was caused by Valvoline staff, this response was unacceptable. As a result, I chose to leave. I am very disappointed that after nearly two years of loyalty, this situation was handled so poorly. Because of this experience, I will no longer be using Valvoline’s services. I hope this feedback is taken seriously and used to improve customer service and quality control moving forward.
• MD

  Matt Downey

  Dec 23, 2025
  5.0
  Super friendly.
• CC

  Cil Cangiano

  Dec 17, 2025
  5.0
  Easy process and great customer service. I love how you don't even have to leave your car.
• SR

  Seth Rosen

  Nov 15, 2025
  5.0
  Bedford MA location is killer. They are fast highly competent and accommodating. I’m sure you could save $20 by replacing your own filters, but these guys just make it too fast and too easy - if you value your time, just have them do it. Oil changes are fast no appointment needed and they know what they are doing. Manager at the Bedford MA location knows his stuff and runs a super tight ship. I’ll never go anywhere else.
• HD

  Hal Davis

  Oct 10, 2025
  5.0
  Per the sticker last put in my vehicle it was time to get the oil change and routine inspection. Do appreciate the loyalty pricing. Crew was terrific. Thank You.

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