Sullivan Tire & Auto Service

Reviews

• DP

  Dilip Patel

  Feb 15, 2026
  3.0
  Overall, I would give this location 3 stars. The service itself was good — the staff was friendly, and the work on my car was completed as expected. However, I am deducting 2 stars because of how the tire maintenance/protection plan was presented. The salesperson mentioned that the plan was “$40,” which made me believe it was $40 total. It was not made clear to me that it was actually $40 per tire. When I later reviewed my bill a few days after pickup, I realized I had been charged $160 for four tires. If I had known upfront that the total cost would be $160, I likely would not have purchased the plan. I would have appreciated clearer communication, such as explicitly stating “$40 per tire.” Even the quote showed only “40,” without clearly indicating that it was per tire. Of course, I could have reviewed the bill more carefully at the time, but transparency is especially important in car service situations where additional plans and add-ons are frequently presented. The service work was good overall, but I hope they improve clarity around how optional plans and pricing are explained to customers.
• JF

  Joanna Flanagan

  Jan 15, 2026
  5.0
  I stopped in today without an appointment because of a low pressure warning light and to schedule a tire rotation. As usual, the service was friendly, prompt and professional. I just can’t say enough about the Bedford Ma store. They really deliver good old fashioned service. Love them!
• EM

  Erika Morris

  Jan 13, 2026
  5.0
  I've been to Sullivan's in Bedford, Mass three times for different issues. Two were pressing issues-flat tire (it was so old it was coming off the rim and I had not noticed), and damage to underside of my car after sliding off road in black ice. All three times I was so worried as no one wants car issues and their quick service, avaialbility, and willingness to work with drop off/pick up times etc helped keep the stress at bay. Each time they fixed the issue and didn't break the bank. I wish I had specific names, thats my bad for being so stressed out and not thinking; but each tech has been friendly, knowledgeable, and helpful even though often times I can see they are very busy. Fully recommend this location. Trust is hard to come by when it comes to vehicles and this is one place thats more than earned it.
• AA

  Armand

  Nov 28, 2025
  5.0
  Brian, Paul and Kim are always great to deal with and the Bedford store does high quality work! Brian checked in both cars this morning and Kim called me when the cars were completed and cashed me out. Great experience as always! Thank you, Armand
• JC

  Joseph Cresta

  Nov 8, 2025
  5.0
  Staff is very friendly! I called earlier in the week to drop my vehicle off for a tire rotation on a Saturday, I was told, no problem, and given a heads up that I’ll get it back by the end of the day. When I dropped it off on Saturday morning, I was told again, by the end of the day, (which was not an issue because I made prior arrangements), they called me at 1:30pm to tell me that my vehicle was ready to be picked up! I’ve been to this particular Sullivan Tire location before and had a great experience each time!