Enterprise Rent-A-Car

Reviews

• KW

  Kelly Wooldridge

  Sep 8, 2025
  1.0
  I scheduled a rental car for a big trip with friends I had planned well in advance to make sure I had a vehicle for the 4th of July holiday weekend. I had multiple confirmation emails for the reservation as well as confirming over the phone with a rep at the Hanscom location. I received a call hours before my reservation to be told there was an issue and they gave away the rental car already without telling me and now they were completely sold out of everything while my trip up to Maine was relying completely on this rental car. I then had to find another Enterprise location that was an hour out of the way and get a smaller vehicle because of their mistake. I was told by that new location that I could have the Hanscom location comp the cost of my Uber to get to the new location as the least they could do for giving away the car and the inconvenience it caused. It has now been over 2 months that I have been trying to reach out to get the compensation after talking to numerous reps saying they "created a case and will get back to me asap." There is no number to call directly to the people I want to speak with and they have still never gotten back to me. I use Enterprise a lot when traveling and the new location I had to go was very helpful and everyone was very kind to us. This Hanscom location was the worst experience Iv ever had with Enterprise and the awful communication and customer service has been a nightmare to deal with. This is a great example of "if they wanted to they would."
• PM

  Palika Morse

  Aug 15, 2025
  5.0
  Our reservation fully met our expectations and requirements. The pick-up and return process was seamless. We received a complimentary ride to the hotel after returning the vehicle, and there were no surprise charges.
• HK

  Hemanth Kumar

  Apr 14, 2024
  5.0
  Rented the car at this location a couple of times and both the times i have met Ivanel Acevedo who was at the front desk and greeted us, as soon as we entered. The rental process was smooth and ivanel was amazing. Would love to visit this location again.
• RZ

  R Z

  Jan 15, 2024
  5.0
  Great place with excellent customer service. Make sure not to use the restricted road (Air Force Base). Make sure to use the Old Bedford Road to get in or out.
• HR

  H Red

  Nov 29, 2018
  1.0
  Enterprise website allowed me to book a car for today, managed to book online, arrived to pick up car only to be told it’s not open on Thursdays... stuck without car. Thanks...

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