About
Acura DealerCar DealerUsed Car Dealer
Our family built this dealership in 1989. We were one of the early adopters of the Acura brand, and we have worked hard to do this brand justice right here in Massachusetts. By putting our customers first and ensuring that we always deliver the very best in customer service, we have continually attracted new customers while making old friends out of the customers who have visited us in the past. Now we have regulars throughout Auburn and the surrounding areas including Worcester, Framingham, Springfield, and more. Come to Paula R. Bouchard Auto Sales, Inc. dba Acura of Auburn, and let us help you get into a great car today.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
1,359 reviews
5 stars
1,269
4 stars
42
3 stars10
2 stars9
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional staff, highlighting their willingness to go above and beyond.
Sales Experience
Many reviews noted a smooth, low-pressure car buying process, with staff providing clear communication and transparency.
Service Quality
The service department received positive feedback for timely and efficient service, with many customers expressing satisfaction with the thoroughness and honesty of the mechanics.
Overall Satisfaction
Overall, customers expressed high levels of satisfaction with their experiences, recommending the dealership for both purchases and service.
Areas for Improvement
Some customers reported issues with unexpected charges and a lack of clarity regarding service specials, indicating a need for better communication in these areas.
- LKLola K1 day ago5.0The best car buying experience. My husband and I tried several other dealers but with Acura of Auburn we got the best deal and above all, a great car with warranty. We got a fair value for the trade in. A lot of thanks to Lizet who was patient and professional and also to Nathan and Erica. I am sure we are going to see you again for our next car.
- JAJanelis Alcantara2 days ago5.0Erica and Jonny were awesome! Made everything so easy and less nerve wrecking. They took care of everything. I really just had to show up and sign. They took their time in answering all of my questions. And Jonny did a really great job explaining all the features of my new car! So happy with this purchase and so happy I chose Acura of Auburn!
- EDElizabeth DeBoerNov 16, 20255.0Phenomenal staff and customer service! Acura of Auburn has been our dealer for over 10 years! We receive the most knowledgeable, respectful and kind attention here. Ken Bowen recently negotiated all the terms of our lease that we needed with diligence, patience and respect. Erica Santana is beyond amazing with detailed efficiency along with a beaming personality matched by few. Don Heath has been our go to sales person and is the reason we chose to do business with Acura of Auburn 10 years ago! We are fortunate to still be able to choose Don today! He excels in the knowledge of the intricate operation of the vehicles ~ especially the aspects of technology. Don is unsurpassed as a salesperson and is one of the finest human beings you will ever meet. This is a stellar team! We are very grateful for the service at Acura of Auburn!
- MKMike KlofasNov 14, 20255.0Wonderful place to buy an Acura. Stopped in to check exterior and interior colors and told the sales people we were not here to buy a car from them. But the courtesy and service was so good that we ended up asking them for a quote and the offer was so compelling that we ended up with a deal on a new 2026 Acura MDX. This is my wife’s third MDX and she just loves the vehicle. Highly recommend Nathan the sales manager, Don the sales person and Erica the business manager. Was a great experience. Took delivery today and all was very well managed and executed.
- SCStephen CraftsNov 3, 20255.0I was the very happy owner of a 2006 Acura TL, which I had serviced for many years at Acura of Auburn. The service team was excellent, so it made sense for me to look at this dealership when my old TL needed to be replaced. I bought a new Integra, which I regretted in short order. It turned out to be nothing close to my previous Acura. I approached the sales manager, Nathan Doggart, and we started to work on a plan. He spent a lot of time with me going over the complaints I had with the Integra and demonstrating the features of the TLX that addressed them. He then let me take a TLX for a more lengthy test drive than I had done with the Integra. Nathan, along with Erica Santana (business manager) worked out a solution to this very complicated problem. Though it took several weeks, I am now driving the TLX and very satisfied with it. Nathan and Erica get highest marks for their efforts in getting this mess resolved. They, along with other team members, Johnny and Don, make Acura of Auburn an outstanding dealership.
Frequently Asked Questions About Acura of Auburn
What is Acura of Auburn and when was it established?
Acura of Auburn is a family-owned Acura car dealership established in 1989, serving Auburn and surrounding Massachusetts areas.
What are the operating hours of Acura of Auburn?
Acura of Auburn is open Monday to Thursday from 7:00 AM to 7:00 PM, Friday 7:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 11:00 AM to 4:00 PM.
Where is Acura of Auburn located?
Acura of Auburn is located at 476 Southbridge Street A, Auburn, MA 01501, USA.
What car brands and products does Acura of Auburn offer?
Acura of Auburn specializes in the Acura brand and offers new and used cars.
What payment options are accepted at Acura of Auburn?
Payments accepted include American Express, Cash, Discover, MasterCard, and Visa.
Does Acura of Auburn provide vehicle service and repairs?
Yes, Acura of Auburn offers onsite vehicle services and repairs including oil changes.
Is Acura of Auburn accessible for customers with disabilities?
Yes, the dealership has wheelchair accessible entrances and parking.
Which nearby places can customers visit when coming to Acura of Auburn?
Nearby, customers can visit Culligan for water treatment services, Premier Shield Insurance for insurance needs, and Senior Helpers for home health care services.
How can nearby businesses like Flooring & More Buying Group and Nal's Paint Center be useful during a visit to Acura of Auburn?
Customers visiting Acura of Auburn can conveniently access Flooring & More Buying Group for home goods and Nal's Paint Center for hardware supplies nearby.
Are there local amenities like salons and health centers near Acura of Auburn?
Yes, Duncan's Barbershop and E Z Tan Hair and Nails provide beauty services, and Auburn Weight Loss Clinic offers health and nutrition support close to Acura of Auburn.