Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with their needs.
Product Knowledge
Employees were frequently noted for their expertise and ability to provide accurate information about products.
Mixed Experiences
While many reviews highlighted excellent service, some customers reported negative experiences with specific employees or issues with product availability.
Installation Assistance
Several customers appreciated the free installation services offered by staff, enhancing their overall experience.
Store Environment
The store was generally described as clean and well-organized, contributing to a positive shopping experience.
AB
Ashley Berthiaume
Feb 20, 2026
5.0
I'm incredibly grateful that William helped with my tire issue. Even the snow and the cold didn't stop him from being able to help get me home safe. Thank you!
SS
Sabrina
Feb 1, 2026
5.0
My car is old and always has problems so I've become a bit of a regular. I've always had a pleasant experience with the staff at this location. Michael, tonight was particularly helpful. He scanned my engine, pulled up price ranges, and told me which shops wouldn't rip me off. He went above and beyond to help me despite it being a free service. As a college student I really appreciate someone looking out for me to make sure I don't get scammed and taking the time to explain to me what is broken and why / when it should be fixed.
RR
Rachel
Jan 23, 2026
5.0
This store exceeds my expectations for customer service. I will be back to buy anything I need for my car from here!
TD
Tertia Downer
Jan 10, 2026
5.0
I had the best experience I’ve ever had at auto zone Amherst. Erin was so helpful, got me the wipers I needed and installed them for me. He was very pleasant and definitely knows what he’s doing. I was hesitant going back to Auto zone because of horrible past experiences. Erin is an asset to that store. I will definitely go back because of him and his great service. I hope that other employees watch and learn from him. Thank you Erin . I appreciate your kindness and great service.
CR
Carlos Rivera
Dec 11, 2025
5.0
Great guys, get the job done the right way! Highly recommend!!!!!!!!
Frequently Asked Questions About AutoZone Auto Parts
What are the regular store hours for AutoZone Auto Parts in Amherst?
AutoZone Auto Parts in Amherst is open Monday through Friday from 7:30 AM to 8:00 PM, Saturday from 8:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone Auto Parts provides both in-store pickup and same-day delivery options for customers.
What types of auto parts and accessories does AutoZone carry?
AutoZone carries a variety of products including auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
What brands can I find at AutoZone Auto Parts in Amherst?
You can find brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance at this store.
How can I contact AutoZone Auto Parts for customer service in Amherst?
You can reach AutoZone Auto Parts customer service via email at customer.service@autozone.com or by calling their main phone number at +1 413-345-7020.
Is there convenient public transportation or nearby places that can help me find AutoZone Auto Parts?
Yes, AutoZone is located near other well-known places such as AUTO PLUS and Fisher Auto Parts, which can help you orient yourself when visiting the store at 373 Northampton Rd in Amherst.
Are there dining options near AutoZone Auto Parts in Amherst for a meal before or after my auto parts visit?
Yes, nearby dining options include Quiznos sandwich shop, Omi Omy Vietnamese restaurant, China Dynasty Restaurant and Lounge, Dunkin', ZENSHI Handcrafted Sushi, Ginger Garden, and Papa Johns Pizza for fast food.
What other automotive services and stores are close to AutoZone Auto Parts in Amherst?
Nearby, you can find Fisher Campus Auto Supply, Golden Nozzle Car Wash, Zbylut Motor Works for vehicle repair including Mercedes, BMW, Audi, and more, as well as other AutoZone locations.
Are there other types of stores around AutoZone Auto Parts that I might want to visit?
Yes, surrounding stores include Goodwill for thrift shopping, VIP Nails salon, Supercuts hair salon, Big Y World Class Market for groceries, Dollar Tree discount store, and Liquors 44 Hadley for beverages.
Which phone numbers and online resources can I use to learn more about or shop at AutoZone Auto Parts Amherst?
You can call the store at +1 413-345-7020 or toll-free at +1 800-288-6966. Visit their website at https://www.autozone.com/locations/ma/amherst/373-northampton-rd.html or their Facebook page at https://www.facebook.com/606565759398623 for more information and online shopping.
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