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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.7
(229 reviews)

Business Details

1919 Cypress St, West Monroe, LA
71291, United States
(318) 324-8584

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in West Monroe, LA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Monroe location today.

Location

Enterprise Rent-A-Car
1919 Cypress St, West Monroe, LA
71291, United States

Hours

Reviews

3.7
229 reviews
5 stars
118
4 stars
32
3 stars
13
2 stars
13
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members received praise for being helpful and friendly, many customers reported rude behavior and poor communication.

Reservation Issues

Numerous customers experienced problems with reservations, including not having the reserved vehicle available upon arrival and being overbooked.

Vehicle Condition

Several reviews highlighted issues with the cleanliness and maintenance of vehicles, with reports of dirty cars and mechanical problems.

Wait Times

Long wait times for both picking up and returning vehicles were frequently mentioned, indicating staffing shortages and inefficiencies.
  • MK
    Marissa Kapone
    Feb 18, 2026
    5.0
    Cliff delivered great customer service. He made sure I was happy and satisfied. Will definitely choose this location again.
  • ME
    Max Eldredge
    Jan 23, 2026
    5.0
    Great vehicles, awesome rates and outstanding 5-star customer service. "Couldn't have done it without Enterprise!"
  • CG
    Chad Galligan
    Jan 22, 2026
    1.0
    I have unfortunately dealt with this place in every way. I’ve sat in the waiting area for over a hour to be placed in a rental even though having appt. While sitting there listening to the phones ring and ring and ring with no one answering. They walk around with a phone and don’t answer it. The way the staff speak to customers like the customer is bothering them it’s ridiculous. You definitely don’t want these people trying to explain something to you. Also, don’t worry about filling your rental back up because they charge you for 2 gallons regardless according to the manager.
  • DR
    Debbie Risch
    Jan 4, 2026
    4.0
    Helpful and nice
  • SR
    Sommer Robert
    Dec 5, 2025
    1.0
    A horrible waste of time! Waited 2 hours just to find out they didn't have the vehicle I reserved. Booking a car means nothing at this location. You just show up, wait forever, and hope they still have a vehicle available when they finally get to you.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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