Enterprise Rent-A-Car

4.0
158 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Sulphur, LA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sulphur location today.

Location

Enterprise Rent-A-Car
4145 E Napoleon St, Sulphur, LA
70663, United States

Hours

Reviews

4.0
158 reviews
5 stars
101
4 stars
14
3 stars
9
2 stars
9
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, though some reported poor experiences with unprofessional behavior and long wait times.

Reservation Issues

Several reviews highlighted problems with honoring reservations, including unavailability of vehicles and poor communication.

Cleanliness and Condition

Customers generally appreciated the cleanliness of the vehicles, but there were complaints about receiving cars with unpleasant odors.

Staffing Problems

Multiple reviews noted that the location is understaffed, leading to long wait times and overwhelmed employees.

Overall Experience

While many customers had positive experiences, there were significant complaints regarding service consistency and management responsiveness.
  • MM
    Mitchell
    2 days ago
    5.0
    The young man that checked us out did his job well can't ask for any better
  • VE
    vaughn ehrman
    3 days ago
    5.0
    I dealt with the Sulphur location and they went above and beyond in my situation. There is just doing your Job and their is going above and doing more.
  • JM
    Jacelyn M
    Oct 14, 2025
    5.0
    Had a wonderful experience!
  • ED
    Eric Duplechin
    Oct 7, 2025
    5.0
    Great service
  • CH
    Carrie Haymon
    Aug 8, 2025
    3.0
    This is the hardest review ever!!! First off let me say when I was there I was helped by a gentleman.(wish I could remember his name) He was very helpful and cheery! I really appreciated him assisting me and getting me out the door quickly and answering my questions. With no fault of his own-the phone rings non stop, he is the only person is the office and now I have double charges on my card and when I call to ask about this I get hung up on and sent to voicemail-which also hangs up on you. This of course is very upsetting because when I do the chat with enterprise the response that I get is it will be 5-8 business says for the refund. I want to know about the extra charge! I would have liked to have given this location five stars for the young man that helped me but they got him running around with no help. How can he do his job with no assistance and then on top of that the phone and chat services not even being helpful.

Frequently Asked Questions About Enterprise Rent-A-Car

What are the operating hours of Enterprise Rent-A-Car in Sulphur, LA?

Enterprise Rent-A-Car in Sulphur, LA is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.

Where is Enterprise Rent-A-Car located in Sulphur, LA?

Enterprise Rent-A-Car is located at 4145 E Napoleon St, Sulphur, LA 70663.