Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of employees like Craig, Taylor, and Thomas.
Service Quality
Overall, customers reported a mix of experiences regarding service quality, with some expressing satisfaction with quick repairs and others noting issues with misdiagnosis or incomplete work.
Trustworthiness
Several reviews highlighted concerns about the honesty of the service, with some customers feeling they were upsold on unnecessary services or that their vehicles were returned in worse condition.
Timeliness
While many customers appreciated the quick turnaround times for services, others reported long waits and issues with appointments not being honored.
Facility Condition
The waiting area was frequently described as clean and well-maintained, contributing positively to the customer experience.
SW
Shalizi Washington
Feb 15, 2026
5.0
If I could rate this store a thousand stars I would….and if I could give Mr David Kerlee Sr a million I would do just that….
I started hearing a noise, sounded like my tire was about to fall off….pulled into Goodyear and Mr David came out to take a look,and it didn’t sound good…. Told me he would look at it… put my car on the rack and literally everything fell apart as he took the tire off…
By having a 23 year old car some parts are not easy to find but Mr David put in some work and let’s just say…..I AM BACK IN ACTION…..
It’s the simple things that matter most in this world today and especially the ones in the service industry that love what they do and don’t mind going the extra mile….
Mr David Kerlee Sr I appreciate and thank you so much for your kindness, excellent customer service and your professionalism.
Goodyear thank you 😁
SW
Sue Worthington
Feb 15, 2026
5.0
The staff here have ALWAYS gone the second mile for me. Their care and professionalism for me is mind-blowing. I love this place being in the Fremaux Mall. I can walk across the street and treat myself to Panera's while they work on my car. My wait times, except for only one time, have been over quickly. I can't ask for more.
RJ
Rocky Johnson
Jan 17, 2026
5.0
Very professional and made sure our alignment was perfect. Highly recommend. Dealt with Irvin and David the service manager.
AB
Andrew Bird
Dec 23, 2025
5.0
Torres took care of me with excellent service, helpful and flexible with giving the best price!
MB
marcelle bowman
Dec 8, 2025
5.0
I have a 23 yr. old Miata, that I love, and mechanics hate. David, the Service Manager at this shop, was not only extremely competent and thorough, but kind and patient with an old lady
who is neither. LOL