Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- RestroomNot available
Location
Hours
Reviews
4.0
197 reviews
5 stars
121
4 stars
29
3 stars
7
2 stars
10
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported unprofessional behavior and poor communication.
Repair Quality
Many customers were satisfied with the quality of repairs, noting that their vehicles looked like new after service, but there were also significant complaints about poor workmanship and unresolved issues.
Communication
Several reviews highlighted effective communication through text updates, but others experienced delays and lack of follow-up regarding the status of their repairs.
Timeliness
While some customers appreciated quick turnaround times, others expressed frustration over long wait times for repairs and parts, leading to dissatisfaction.
Professionalism
The professionalism of staff varied; some customers had positive experiences with specific employees, while others reported dismissive or rude interactions.
- QRQuinn ReidNov 7, 20252.0Didn't fix it right the first time hade to take it back and thin a scratch on the bumper Did not clean my truck not 1 time out if the 2 times almost 4000 smh
- JCJoel CastroOct 31, 20255.0Unfortunately, I had to take my car for auto body repairs due to two separate collisions over the last couple of years. Fortunately, however, Gerber Collision was amazing! Professional service, kept me informed throughout the repair process, and did spectacular work repairing my car to look like new! They even washed and vacuumed my car. They are truly the best in town!
- RKRay KnightSep 17, 20255.0Over the years I've had the misfortune several times to need auto body shop work done. My go-to source for that is Gerber Collision on Carrolton. Gerber has always been professional and straightforward in solving my problems. They also have a relationship with my insurance company which greatly facilitates the claims process with no hassles. I just pay my deductible, and they take care of all the paperwork. Gerber provides a lifetime warranty on all work they do, a perk I had occasion to need when a prior repair of vandalism to the roof of my car failed and had to be redone. It was a complicated process that took considerable time, but manager Christian Priola steadfastly stuck with it to deal with each new surprise hitch and overcome it. The receptionists, Ashlyn and Nickie, were always courteous and pleasantly helpful in getting me in touch with Christian for updates on progress. Getting collision work done is obviously stressful for the car owner, but I feel I'm in good hands when Gerber is on the job for me.
- CGC GSep 10, 20251.0I had an extremely disappointing and unprofessional experience with Gerber Collision last week. After bringing my truck in with concerns about its safety, I was told by Christian that this must be my first truck and my first time driving the roads around here instead of receiving a thorough and respectful inspection. This dismissive and misogynistic remark was not only inappropriate, but it also revealed a lack of concern for my safety. Gerber reported nothing wrong with my truck. However, when I took it to the dealership, they found that both front wheel hub assemblies needed to be replaced immediately. Driving it in that condition could have been dangerous. Instead of addressing the actual mechanical issues, I was talked down to and made to feel like I didn’t know what I was talking about. This kind of treatment is unacceptable, especially when it puts customer safety at risk. I would strongly caution anyone, especially women, against trusting this location with their vehicle.
- MRMichael RescoeSep 1, 20255.0Nice people. See Ken
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass offer?
Gerber Collision & Glass offers services including paintless dent repair (PDR), auto body repair, windshield replacement, collision repair, dent removal, and auto glass services.
What are the operating hours of Gerber Collision & Glass?
The business is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Where is Gerber Collision & Glass located?
Gerber Collision & Glass is located at 4047 S Carrollton Ave, New Orleans, LA 70119, United States.
Does Gerber Collision & Glass provide any guarantee on their repairs?
Yes, Gerber Collision & Glass provides a Lifetime Guarantee for as long as you own your vehicle on their collision repair and auto glass services.
How can I request a repair estimate or auto glass quote from Gerber Collision & Glass?
You can contact Gerber Collision & Glass for a free collision auto body repair estimate or auto glass quote via their phone number +1 504-488-5000 or email at info@gerbercollision.com.
Is Gerber Collision & Glass active on social media?
Yes, Gerber Collision & Glass has a Facebook page at https://www.facebook.com/GerberCollision/ and a LinkedIn profile at https://www.linkedin.com/company/gerbercollision. Their Twitter handle is @gerbercollision.
Are there any nearby car rental services convenient to Gerber Collision & Glass?
Yes, Enterprise Rent-A-Car is located nearby and can provide rental vehicles while your car is being repaired at Gerber Collision & Glass.
Can I find dining options near Gerber Collision & Glass?
Yes, there are several nearby dining options including Chick-fil-A for fast food, Namese for Vietnamese cuisine, Burger King for burgers and fast food, and Hieux Boil Seafood House for Cajun and Creole seafood dishes.
Are there any sports or fitness facilities near Gerber Collision & Glass?
Yes, Velocity Sports Performance gym is nearby, offering fitness and active life services, which could be convenient for customers looking to work out while their vehicle is serviced.
What kind of shopping options are near Gerber Collision & Glass?
Nearby shopping options include the Nike Factory Store for sporting goods, Dollar Tree for discount goods, Damins for men's clothing and shoes, Rainbow Shops and Rio III for women's clothing and shoes.