Business Details
About
Car Rental AgencyVan Rental
Need a rental car in New Orleans, LA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Canal Street location today.
Location
Hours
Reviews
4.2
818 reviews
5 stars
529
4 stars
108
3 stars
52
2 stars
34
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, helpful, and professional, contributing to a positive rental experience.
Reservation Issues
Several customers reported problems with vehicle availability despite having made reservations, indicating a potential issue with the online booking system.
Vehicle Condition
Feedback indicates inconsistency in vehicle cleanliness and maintenance, with some customers receiving cars that were not adequately prepared.
Efficiency
Many reviews highlight quick check-in and check-out processes, with minimal wait times reported.
Overall Experience
While there are mixed reviews, many customers express satisfaction with their overall experience, citing good service and quality vehicles.
- MCMelanie ClendenanNov 7, 20254.0NOTE - Under new management so I highly recommend giving them a chance. The manager is amazing and I know all issues will be fixed soon. Visited from Canada and rented a car for 2 days. Asked for a non smoking car (assumed they all were anyway) but when I received the car, it smelled of heavy cigarette smoke, the windshield wash fluid was low, and the car notification for “needing service” kept popping up. The windshield was also filthy on the inside, the trunk had peanut shells in it, and a croc shoe was in the backseat still. Didn’t seem very cleaned! I was very disappointed when I returned the next day. I then spoke with the manager and he was very accommodating. I will now always make sure to go through the car myself when picking up, but the service was exceptional. Car got me from A to B so can’t complain too much!
- RDRobin DoriaOct 28, 20252.0The day of my reservation, the crew was late opening the office. Several clients were in line waiting. Finally they began processing clients. They told me there was only one SUV and it wasn't cleaned. I said I would wait for it to be cleaned since we needed the car for 5 days. After a considerable wait, they offered me a pickup truck since the SUV still wasn't ready. Why didn't they show up early to prepare the cars for opening time? Finally the SUV was ready although still wet from the washing. I looked the car over and noticed a strange smell....it was a smoker. Since it was the only SUV available, we took it and breathed the odor for 5 days. The office needs a supervisor who cares to put out a good product and actually provide a good experience for the clients. Not a good experience!
- WPWilliam PagenOct 22, 20255.0The vehicle was fine, the online and in office process was smooth, but mostly the support personnel onsite were a pleasure. Thanks Bill and Gloria
- APAnna PowlessOct 11, 20255.0Pleasant staff, car in good condition and price was more than competitive.
- CMChad MullenOct 7, 20252.0Really friendly staff, but they didn't have a car for me after I'd reserved online. I get the sense the problem is with the online reservation system, not the nice folks at this location, but either way it was really disappointing to be turned away only after arriving at the office at pickup time. This really threw our vacation plans, but we were able to find a really well reviewed local business to rent from and had a great experience there.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car on Canal Street in New Orleans?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and rental cars to suit various needs.
What are the operating hours of Enterprise Rent-A-Car at 1939 Canal St?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday to Sunday from 8:00 AM to 5:00 PM.
How can I make a reservation for a rental car at Enterprise on Canal Street?
You can make a reservation online at Enterprise's official reservation website or by calling their local phone number at +1 504-522-7900.
What payment options does Enterprise Rent-A-Car accept at the Canal Street location?
They accept American Express, cash, check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any special discounts or services?
Yes, the company offers discounts for active military members and is a woman-owned business.
What languages are spoken at the Enterprise Rent-A-Car Canal Street location?
The staff primarily communicate in English.
Can I get airport pickup service from Enterprise Rent-A-Car on Canal Street?
Yes, Enterprise offers airport pickup services along with car rentals.
What are some nearby automotive repair services if my rental car needs maintenance?
Nearby you can find Jennings Automotive and Mid City Automotive, which provide automotive repair, towing, and auto body services.
Are there any nearby hotels close to Enterprise Rent-A-Car where I can stay?
Yes, the Canal Street Guesthouse and New Orleans Grand Palace Hotel are nearby accommodation options for visitors.
What are some local attractions or spots to visit near Enterprise Rent-A-Car on Canal Street?
You can visit the Old River Road Plantation Adventure for a historical tour or enjoy a coffee break at PJ's Coffee nearby.