Enterprise Rent-A-Car

Reviews

• FY

  fay yusuf

  Nov 3, 2025
  5.0
  I have literally never had a bad experience in this location & I rent from here maybe about once a month. When they're not busy, they get me in and out even when I haven't done what I need to on my end with my rez & when they are busy they remain kind and patient & still manage to be efficient. The manager Daniel is fair and I have to imagine that with such a great team he is showing as a great leader. Ayriah assisted me both at drop off and pick up and even though I came right before close on a Friday handled my needs with a smile. I didn't feel rushed even though im certain she was ready to leave for the day. My pick ups and drop offs have always been professional & even when being picked up by a man Ive never felt uncomfortable or unsafe. I live close to this location so its convenient to me, but even if I move to another part of the city as long as Daniel's here ill likely still use this location. I want to add this. My job uses Enterprise locations all over the country so I speak to Enterprise employees fairly often... literally all over the country, and even in a professional capacity, not as a customer i am hard pressed to find a location that is as customer service forward as the Carrollton/Uptown location. So many times we as customers make sure we highlight negative experiences, so I really want to make a point of highlighting CONSISTENT positive interactions at the Uptown Enterprise location. Daniel & his team are doing a PHENOMENAL job. Keep up the amazing work!!!!!!
• SD

  Shannon Deady

  Oct 31, 2025
  5.0
  Damien did a phenomenal job helping me rent for a business trip. Thank you for your help!
• JP

  Jill P

  Oct 21, 2025
  2.0
  October 2025 rental: I'm giving two stars because the attendants were kind and polite; however....this was my first experience renting from the Enterprise Uptown New Orleans location, and unfortunately, the vehicle I received was already in below average condition — including a cigarette burn in the seat, a strong smoke odor, and heavily streaked windows that I had to clean myself. Given this context, I was disappointed to learn my deposit had been withheld for what appeared to be two dime sized dents on the roof of the car not caused by me. I would be genuinely surprised if this “damage” were ever repaired—or if the cost truly matches my full $300 deposit. But I suppose that’s corporate policy for you. I’m currently in the process of appealing the charge (for which I was provided no instruction on how to do so, even though I asked). As a long-time Emerald Club member, this has been my first poor experience, and it’s enough that I won’t be renting from this location again. Advice to others: take photos and videos of the car before leaving the lot. I wish I had done so, and will definitely make it a habit when renting from other companies or locations going forward.
• RD

  Rhonda Daniels

  Sep 25, 2025
  5.0
  I had the most awesome experience. After having a difficult day with a broken car. These guys made my day easier and less chaotic. Pleasant and welcoming service. Calm personalities. They ROCK!!
• BR

  Bianca Robinson

  Sep 24, 2025
  1.0
  Hi this is Diamond Warren…I’m reaching out to inform you that my last in counter with the enterprise on 4001 S. Carrollton st New Orleans, I wasn’t very happy with my experience. I’ve been renting from you guys for a long time. I had a vehicle that broke down on me. The staff came to were I was located and switched vehicles with me. On returning the vehicle I was switched into. I was accused of denting the vehicle. I had video recordings from the moment I got the vehicle. I didn’t like the way I was treated. Prior to me switching the vehicle. No walk around was done on it. I don’t want to take this to a higher level. But the amount of disrespect and being accused of something that should’ve been checked by staff members prior to bring me the car was totally out of line. Thanks in advance Diamond Warren

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