Enterprise Rent-A-Car

3.8
565 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1309 N 18th St, Monroe, LA
71201, United States
(318) 324-1112
https://www.enterprise.com/en/car-rental/locations/us/la/downtown-monroe-5105.html
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About

Car Rental AgencyVan Rental
Need a rental car in Monroe, LA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Monroe location today.

Location

Enterprise Rent-A-Car
1309 N 18th St, Monroe, LA
71201, United States

Hours

Reviews

3.8
565 reviews
5 stars
310
4 stars
69
3 stars
43
2 stars
34
1 star
109

What are people saying?

AI-generated from recent customer reviews

Reservation Issues

Numerous customers reported that vehicles were not available despite having made reservations, leading to significant frustration.

Customer Service

While some customers praised the friendly and helpful staff, others experienced rude and unprofessional service, particularly from management.

Efficiency

Several reviews highlighted quick and efficient service, with some customers appreciating the smooth rental process.

Communication Problems

Customers expressed dissatisfaction with the lack of communication regarding vehicle availability and necessary paperwork.

Mixed Experiences

Overall, experiences varied widely, with some customers having excellent interactions while others faced significant issues.
  • JH
    Johnny Harvey
    Nov 5, 2025
    1.0
    Rented a vehicle from this location. When I attempted to return the car that Sunday per the contract the location was closed and provided no key drop. I left the car at the location on Sunday per the contract and returned the following morninng at 8:00 to return the keys and the car was checked in at 8:01. Enterprise charged me an addtional days rental!! I made a call to the location and to Enterprise customer service and my complaint was escalated to the area manager which has not called me back to this date. I do not recommend Enterprise. **Update** Received a response Enterprise to reach out to customer service for assistance. I was told the branch manager would call me and get issue resolved. After waiting a day I called the branch manager and was told the area manager was about to call. As of today no call.
  • TR
    Tonka Rampagin
    Oct 21, 2025
    1.0
    Company reserved a vehicle. Showed up to the location not only did they not have the vehicle requested. They didn’t have any vehicles remaining at all. What a joke.
  • RL
    Roy Lowery
    Oct 2, 2025
    5.0
    Great rental company to do business with and Thank's again!
  • JH
    Jason Hatchett
    Sep 16, 2025
    1.0
    Showed up at 5:30 and no cars available despite making a reservation the day before. Show up early if you want a car.
  • KL
    Kelly Lowery
    Sep 12, 2025
    5.0
    So kind and flexible! Went above and beyond to help me get the vehicle i needed. Highly recommend!
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Monroe, LA?

Enterprise Rent-A-Car is located at 1309 N 18th St, Monroe, LA 71201.

What are the operating hours for Enterprise Rent-A-Car in Downtown Monroe?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 12:00 PM, and closed on Sundays.