Service Quality
Customers praised the friendly and helpful staff, with many highlighting specific employees for their excellent service.
Cleaning Effectiveness
Numerous reviews indicated dissatisfaction with the cleaning quality, with many customers reporting that their cars were still dirty after the wash.
Membership Issues
Several customers expressed frustration over billing problems related to membership plans, including unauthorized charges and lack of resolution.
Equipment Maintenance
Feedback pointed out that many machines were not functioning properly, leading to a poor overall experience.
Customer Experience
While some customers had positive experiences, others reported issues with communication and service, particularly regarding the handling of complaints and damages.