National Car Rental

Reviews

• KT

  K W (Tito)

  May 2, 2026
  5.0
  Based on a couple of experiences at this location this past week, I am thoroughly impressed with the commitment and professionalism of Cale at the desk! His true character was on display late the night of April 30th. There were so many flight delays due to weather and it was approaching midnight. He was the only representative still there as the other car rental agencies had shut down their desks. I was looking for a car but he had none to offer as he was waiting for the last delayed flight to come in. I had asked him if I could get one of the cars if somebody decided not to travel and was not on that flight to which he happily agreed. As the flight came in and the people filed down, all those with reservations had made it. Each one of them were absolutely surprised that he was still there to honor their reservations. I chatted with him briefly afterwards about how happy he made each of those customers. He told me that he actually could have closed down much earlier even with the delay. But he said that he puts himself in the customers shoes and would not want to be left high and dry. This kind of customer service does not always happen as I have found myself arriving late into other airports only to find a closed-up shop at the National rent-a-car counter. Hats off to Cale's sense of duty! I am sure great things are in his future!
• BS

  Bobbi Skiles

  Mar 24, 2026
  1.0
  This is tha ABSOLUTE WORST National Rental I have ever delt with!!! First they gave away my rental, then when I arrived the Manager Cale Stein laughed in my face and smuggly told me "You are late so I have nothing for you. I'm not arguing with you so leave!" I rent from this company on average 2x a week! My company has a corporate account and because of this they are looking into another company to contract with and will not rent from them any longer!!!
• RF

  Racquel Frisbie

  Dec 5, 2025
  5.0
  Great prices
• AF

  Anna Fix

  Jul 10, 2025
  5.0
  Great service at Lake Charles, LA airport!! Stayed late when our plane was delayed. Got us through checkin/out quickly!!
• BM

  Bee Mac

  Feb 27, 2025
  5.0
  After waiting over 2 hours for roadside assistance only to learn that NO ONE had even been dispatched despite me constantly receiving texts updating an arrival time, I was finally able to reach someone at the airport office. I explained my situation that the car wouldn't start and within an hour the management team came to my hotel and picked up the van and brought a replacement. I forgot the 2 guys name but I'm thankful for their professionalism and willingness to assist. These guys are rare, give them a raise!!!

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