Enterprise Rent-A-Car

3.8
165 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lake Charles, LA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Mlk Highway location today.

Location

Enterprise Rent-A-Car
1516 N Martin Luther King Hwy, Lake Charles, LA
70601, United States

Hours

Reviews

3.8
165 reviews
5 stars
94
4 stars
16
3 stars
8
2 stars
17
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, particularly highlighting individuals like Isaiah and Chad for their exceptional service.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including receiving cars that were not properly cleaned or had mechanical problems.

Wait Times

Customers frequently reported long wait times for vehicle pickup, even with reservations, leading to frustration.

Reservation Issues

There were multiple complaints about reservations not being honored or vehicles not being available upon arrival, causing significant inconvenience.

Overall Experience

While some customers had positive experiences, a notable number expressed dissatisfaction with service quality and vehicle conditions, indicating inconsistency in overall customer satisfaction.
  • AP
    Albert Pilkington
    Jan 6, 2026
    1.0
    DON’T RENT FROM ENTERPRISE This is the third time I have gone to a Enterprise rental location where I reserved the car in advance only to show up up and have none available. I’m now having to call around at the last moment to get a ride to the Houston airport to catch my flights
  • TT
    Toosie2 Toosie
    Dec 30, 2025
    4.0
    It was good for my first rental a from them
  • IE
    Isaiah Edah-Dike
    May 5, 2025
    5.0
    The best rental experience I’ve ever had!!!
  • AG
    Alicia Guillory
    Apr 14, 2021
    5.0
    I love renting from Enterprise. I get very good customer service. I'm in and out rarely have to wait long . I can reserve my rental last minute and set pick up in the next hour on the app and I'm getting a call back in less than five minutes. Go to pick up my rental my wait time might be 3-5 minutes the majority of the time. When I have go wait over five minutes it's still not long. I love the app use it faithfully . I don't do last mintue often but to be able to do it and get it short notice is awesome. I highly recommend this place.
  • MB
    Mark Brown
    Nov 29, 2017
    4.0
    Came to pick us up, but, did not know we had requested pick up until I called.

Frequently Asked Questions About Enterprise Rent-A-Car

What are the operating hours of Enterprise Rent-A-Car on weekdays?

Enterprise Rent-A-Car in Lake Charles is open from 8:00 AM to 6:00 PM Monday through Friday and is closed on weekends.

Where is Enterprise Rent-A-Car located in Lake Charles, LA?

Enterprise Rent-A-Car is located at 1516 N Martin Luther King Hwy, Lake Charles, LA 70601.