Enterprise Rent-A-Car

Reviews

• CD

  CARPE DIEM

  Nov 7, 2025
  1.0
  *1/5 Stars - Buyer Beware: Enterprise Rental Experience* I'm writing this review as a warning to others. I needed a rental car to get back to Florida and visited the Enterprise office in DeRidder, only to be told they had no vehicles available. I was directed to request one online from Lake Charles, an hour's drive south. Here's how the nightmare unfolded: - *Misleading Pickup Process*: No clear signage at the Lake Charles Airport indicated where to pick up rentals. We ended up in the return lot, which required a code to exit. - *Poor Vehicle Condition*: The car was dirty, and the attendant failed to note any damage or issues on the rental agreement. We discovered underinflated tires just minutes after leaving the lot, which cost us $6 to fix. - *Inconvenient Return Policy*: Upon arrival in Florida, I found out that the designated return location was closed on Sundays, leading to a dispute over charges. - *Dispute Resolution*: When I tried to resolve the issue, I was told that the location was franchise-owned, and they couldn't assist me. The phone numbers provided went unanswered, and the Florida branch claimed they didn't know who the manager was. *Triple Charging*: To add insult to injury, I was hit with exorbitant charges, which Enterprise refused to waive. *Final Verdict*: Avoid Enterprise Rental if you value your sanity. Their lack of transparency, poor customer service, and questionable business practices make them a company to steer clear of. Hello, Hertz – I'm ready for a better experience! -(Sadly the vehicle was a jeep grand wagoneer, a nice luxury vehicle, I will never purchase a used vehicle from enterprise.) Oh, I got a response- providing me the same internet link that doesn’t connect me at all to the LC Airport location or a way to reach the manager. This location does not care about customers or quality at all. The rental date was Oct 31-1Nov; my name is here my contact is at the agency if the manager cared at all they would have made this right but they/HE HAS NOT. No direct numbers to reach anyone to return my money!! (BBB- Louisiana is my next stop.
• BA

  Bob Arceneaux

  Oct 27, 2025
  5.0
  Great service, great price knowledgeable employees!
• JR

  Jermerro Ryan

  Oct 20, 2025
  4.0
  Cale made it fast and easy. Followed up with a number I could reach him on if I had any issues while renting the car.
• AA

  Andre

  Sep 12, 2025
  5.0
  Quick and easy
• AC

  Amie Casey

  Oct 20, 2020
  2.0
  This occasion for a vehicle rental from Enterprise was a miserable task at best. The location was at the airport and the software in the computer did not allow me to enter the account number. The agent repeatedly requested a credit card, where the State of Louisiana has an account to which to charge regularly our rental vehicles. Pick up time was delayed because 2 vehicles were not ready to be released or dispersed. All this to say, the pick up time was delayed. I ended up having to secure the car with my personal credit card. And upon returning the vehicle, my card was still on file while my office already informed me that they had communicated with the national office and switched the billing information. It was a fairly poor experience, which is unusual for Enterprise. I hope the next time will go more smoothly.

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