Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lake Charles, LA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our East College Street location today.
Location
Hours
Reviews
4.0
473 reviews
5 stars
289
4 stars
57
3 stars
34
2 stars
25
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, noting exceptional service experiences.
Wait Times
Numerous reviews highlighted long wait times for vehicle pickup, often exceeding an hour, indicating issues with staffing and management.
Vehicle Condition
Several customers reported receiving dirty or poorly maintained vehicles, leading to dissatisfaction with the rental experience.
Reservation Issues
Multiple customers experienced problems with reservations, including unavailability of reserved vehicles and miscommunication regarding rental terms.
- APAlbert Pilkington6 days ago1.0DON’T RENT FROM ENTERPRISE This is the third time I have gone to a Enterprise rental location where I reserved the car in advance only to show up up and have none available. I’m now having to call around at the last moment to get a ride to the Houston airport to catch my flights It’s 2025 by now Enterprise should have figured out how to communicate is cars are available or not on there app
- RNRyan NusbaumDec 31, 20255.0After a less than ideal experience with a reservation at the Lake Charles Avis, we came here looking for a last minute rental before Christmas. The staff was great and managed to find us a 7 seat SUV for our trip. We will only rent with Enterprise from now on due to the customer service at this location alone. They definitely made a stressfull situation better.
- ARAnkush RauniyarDec 28, 20252.0You guys need to hire at least 2 more employees,there is always a rush here and no one is there to assist either that be weekend or weekdays ,the service is too slow , even though we fix an appointment we had to wait for an hours and it's everytime when we visited there
- JHJonathan HebertDec 27, 20252.0I’ve waited over an hour with 4 customers ahead of me because the two employees were washing cars instead of one who eventually came check on us getting us through, slowly. It’s not 1 star because last time it was quick and easy. I’m not sure what this was all about.
- SASamuel ArdDec 16, 20252.0I am not going to rent from them again. They talk to you about a protection plan for a car but when you tell them all you have is the money the deposit and rental and they say they will work something out and do but they don’t tell you that it’s for the rental too they pushed back too. Stop with the small print crap. Be professional and tell the whole true and call someone later and ask are you bring a car back when you rent for a week and they knowingly know when you are coming back but want to leave people stranded somewhere when they have no way home.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Lake Charles offer?
Enterprise Rent-A-Car in Lake Charles offers a wide range of vehicles including cars, vans, and luxury cars to accommodate various rental needs.
Where is the Enterprise Rent-A-Car location in Lake Charles?
It is located at 1102 E College St, Lake Charles, LA 70607, USA.
What are the business hours for Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on weekends?
Yes, on Saturdays it operates from 9:00 AM to 1:00 PM and on Sundays from 10:00 AM to 2:00 PM.
What payment options are accepted at this Enterprise Rent-A-Car location?
They accept American Express, cash, check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any special rental deals?
Yes, they provide great weekend rental rates which can be booked through their website.
Does Enterprise Rent-A-Car provide airport pick-up services?
Yes, airport pick-up is one of the services offered at this location.
What are some nearby gas stations to Enterprise Rent-A-Car in Lake Charles?
Nearby gas stations include E-Z Mart, Shell, Conoco, Shop Rite, Exxon, and Prien Servicenter, helpful for fueling your rental vehicle before or after your trip.
Are there any automotive dealerships near Enterprise Rent-A-Car?
Yes, Billy Navarre Hyundai, Hyundai car dealer, Billy Navarre Honda, Colby Smith-Bolton Ford, Navarre Chevrolet, and Don’s Automotive Group are close by, useful for customers considering vehicle purchases or servicing.
What nearby dining options are available near Enterprise Rent-A-Car in Lake Charles?
Customers can enjoy meals at nearby restaurants like Sonic Drive-In and Subway, which are convenient options before or after renting a vehicle.