Enterprise Rent-A-Car

4.0
473 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lake Charles, LA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our East College Street location today.

Location

Enterprise Rent-A-Car
1102 E College St, Lake Charles, LA
70607, United States

Hours

Reviews

4.0
473 reviews
5 stars
289
4 stars
57
3 stars
34
2 stars
25
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting exceptional service experiences.

Wait Times

Numerous reviews highlighted long wait times for vehicle pickup, often exceeding an hour, indicating issues with staffing and management.

Vehicle Condition

Several customers reported receiving dirty or poorly maintained vehicles, leading to dissatisfaction with the rental experience.

Reservation Issues

Multiple customers experienced problems with reservations, including unavailability of reserved vehicles and miscommunication regarding rental terms.
  • AP
    Albert Pilkington
    6 days ago
    1.0
    DON’T RENT FROM ENTERPRISE This is the third time I have gone to a Enterprise rental location where I reserved the car in advance only to show up up and have none available. I’m now having to call around at the last moment to get a ride to the Houston airport to catch my flights It’s 2025 by now Enterprise should have figured out how to communicate is cars are available or not on there app
  • RN
    Ryan Nusbaum
    Dec 31, 2025
    5.0
    After a less than ideal experience with a reservation at the Lake Charles Avis, we came here looking for a last minute rental before Christmas. The staff was great and managed to find us a 7 seat SUV for our trip. We will only rent with Enterprise from now on due to the customer service at this location alone. They definitely made a stressfull situation better.
  • AR
    Ankush Rauniyar
    Dec 28, 2025
    2.0
    You guys need to hire at least 2 more employees,there is always a rush here and no one is there to assist either that be weekend or weekdays ,the service is too slow , even though we fix an appointment we had to wait for an hours and it's everytime when we visited there
  • JH
    Jonathan Hebert
    Dec 27, 2025
    2.0
    I’ve waited over an hour with 4 customers ahead of me because the two employees were washing cars instead of one who eventually came check on us getting us through, slowly. It’s not 1 star because last time it was quick and easy. I’m not sure what this was all about.
  • SA
    Samuel Ard
    Dec 16, 2025
    2.0
    I am not going to rent from them again. They talk to you about a protection plan for a car but when you tell them all you have is the money the deposit and rental and they say they will work something out and do but they don’t tell you that it’s for the rental too they pushed back too. Stop with the small print crap. Be professional and tell the whole true and call someone later and ask are you bring a car back when you rent for a week and they knowingly know when you are coming back but want to leave people stranded somewhere when they have no way home.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Lake Charles offer?

Enterprise Rent-A-Car in Lake Charles offers a wide range of vehicles including cars, vans, and luxury cars to accommodate various rental needs.

Where is the Enterprise Rent-A-Car location in Lake Charles?

It is located at 1102 E College St, Lake Charles, LA 70607, USA.