Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 1101 Gerstner Memorial Dr in Lake Charles offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
290 reviews
5 stars
172
4 stars
57
3 stars
33
2 stars
12
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported poor experiences and unresponsive management.
Product Availability
Generally, customers found the store had the parts they needed in stock, but there were issues with online orders and returns.
Staff Knowledge
Staff knowledge varied; some employees were noted as very helpful and knowledgeable, while others were criticized for lack of assistance.
Store Management
Concerns were raised about management's handling of customer complaints and issues, leading to frustration among some customers.
- BBBrandon BroussardDec 23, 20251.0I went to the store to order a part, providing my VIN number and the old part. Unfortunately, they gave me the wrong part. When I brought this to their attention, I spoke with a manager. He explained that the store policy is to not accept returns for refunds. My truck unexpectedly shut off while trusting his staff, and I had my kids with me in the vehicle. Luckily, I had my old relay switch, or we could have been stranded. I understand the staff member who assisted me is still learning and was young, so I don’t blame him—better training could help. However, I was disappointed that the other employee by the computer agreed without verifying if it was the correct part. I do hold the manager on duty, responsible for not ensuring a proper resolution, which has caused me frustration in trying to get my money back. I hope the store considers improving management to better understand and support customers in such situations. Thank you.
- JHJarred HerrinOct 17, 20251.0Do not buy anything online and try to pick it up. If they don't have it there when you show up to pick it they will cancel your order in store but you never receive your money back
- TTThomasOct 8, 20251.0Consistently have let me down and officially lost my business. This last go around, I ordered a part and never heard back from them. I go in a few weeks later after making calls to check on it and I am instructed to come to store because they had trouble finding me in system. Once there, I am told that my part had already been picked up. I never picked it up. No one could help me or reimburse me. I was told to call the store manager who repeatedly ignored my calls and never returned my calls after leaving multiple messages. They have definitely lost me as a customer permanently.
- PRpedro ramseySep 23, 20255.0@ store 09784 I personally had Joe the district manager change out my battery! It was greatly appreciated! Quick in & out super experience.
- PJPhillip JacksonSep 15, 20255.0I visited this store on Sunday 09/14/2025 Mrs Thelma Forrest is the manager, her store number is #9784; Her employee Jarett Naylor # 986899 saved my 300 dollars, I had issues with my headlights, to come to find out, they weren’t screwed in tight enough. With Mr Jarett’s expertise, he noticed the issue right away and resolved it in less than 10 minutes. My last words, make it your business to stop by this store, they are a wonderful staff that will save you in the long run. Thanks again folks.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of products does Advance Auto Parts in Lake Charles offer?
Advance Auto Parts offers automotive aftermarket products such as car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Does Advance Auto Parts provide free installation services?
Yes, they offer free battery and windshield wiper installations with purchase. Battery testing, starter and alternator testing, and engine code scanning are also free at most locations.
Are there any discounts available at this location?
Yes, they offer a 10% military discount for active duty and veteran service members.
What are the store hours for Advance Auto Parts at 1101 Gerstner Memorial Dr?
The store is open Monday through Saturday from 7:00 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts recycle used motor oil and batteries?
Yes, they recycle used motor oil and batteries for free, subject to exclusions.
Can I pick up my order in-store or get same day delivery?
Yes, they offer in-store pickup, curbside pickup, and same-day delivery services.
Where can I find Advance Auto Parts in Lake Charles?
The store is located at 1101 Gerstner Memorial Dr, Lake Charles, LA 70601.
What nearby automotive service centers can I visit after shopping at Advance Auto Parts?
Nearby automotive service centers include Delta World Tire, Jiffy Lube at 1201 Gerstner Memorial Dr, Roberts TCB, Frogs Automotive Repair, and Auto Rama. You can shop for parts at Advance Auto Parts and then get services like tire repair or oil changes at these locations.
Are there any nearby rental services if I need a moving truck or trailer?
Yes, U-Haul Trailer Hitch Super Center at Hwy 14 and U-Haul Moving & Storage at Hwy 14 are close by for truck rentals and moving equipment.
What nearby places can I visit for food or gifts when visiting Advance Auto Parts?
You can visit 2 Good for sandwiches and delicatessen items, Famous Foods for Cajun and Creole barbecue, or Rosa's Floral Decor & More for flowers and gifts, all located near the store.