Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lafayette, LA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Johnston Street location today.
Location
Hours
Reviews
3.7
225 reviews
5 stars
129
4 stars
19
3 stars
8
2 stars
12
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praised the staff for being friendly and accommodating, several reviews highlighted poor communication and unprofessional behavior from some employees.
Vehicle Condition
Numerous customers reported receiving vehicles that were dirty or poorly maintained, with issues such as low oil levels and unpleasant odors.
Reservation Issues
Several customers experienced problems with reservations, including not receiving the vehicle they booked and being told there were no cars available despite having a confirmed reservation.
Efficiency
Many reviews noted quick and efficient service during the rental process, with some customers appreciating the fast check-in and check-out.
Location Experience
The Johnston Street location received both high praise for its staff and service, as well as significant criticism for management and operational issues.
- TSTalbot SonnierDec 27, 20255.0Easily booked everything online great quality vehicle
- EBEJ BerkenDec 5, 20255.0Helped me when Hertz dropped the ball. Very friendly and accommodating.
- JBJanis BourriagueNov 25, 20251.0Would give zero start if I could. Pur me in a dirty rental. The rental was also low on engine oil. Customer service had me running all over the town I was in trying to locate a different car. After 3 hrs of still being in an unsafe vehicle, I returned it & rented from Avis.
- DCdetra caillierNov 22, 20255.0Very professional staff, enjoyed my vehicle, easy and quick transaction. Love this location
- LSLisa SNov 6, 20251.0Poor communication, excuses, never have me the car I requested, didn't answer phones, I was too have a luxury car, I had to drive a Nissan, then the fuel tried to convince me the jeep was really nice. I drove a caddy xt5. I was lied to, given excuses and they genuinely didn't seem to care. Now a rep is going to be calling me in a few days to hear what happened. I may change this review. We'll see
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Lafayette offer?
Enterprise Rent-A-Car offers a wide range of vehicle rentals including cars, vans, luxury cars, and truck rentals with flexible rental options and airport pickup.
Where is Enterprise Rent-A-Car located in Lafayette, LA?
Enterprise Rent-A-Car is located at 6879-B Johnston St, Lafayette, LA 70503.
What are the business hours for Enterprise Rent-A-Car on weekdays?
The business hours from Monday to Friday are 8:00 AM to 6:00 PM.
Does Enterprise Rent-A-Car offer weekend rental deals?
Yes, Enterprise offers great weekend rates which can be booked online through their special deals page.
What payment methods are accepted at Enterprise Rent-A-Car in Lafayette?
Accepted payment options include American Express, Cash, Check, Discover, Mastercard, and Visa.
Is Enterprise Rent-A-Car in Lafayette owned or affiliated with any special groups?
Yes, this Enterprise location has discounts for active military members and is owned by women.
How can I make a reservation for a rental car at Enterprise Lafayette?
You can reserve your rental car by visiting their official reservation website at enterprise.com/reserve.
What nearby automotive repair shops can I visit if I need vehicle services while renting?
Nearby automotive repair options include Auto Glass Experts, Luke's Paint & Body Shop, and Gerber Collision & Glass, convenient for any maintenance needs during your rental.
Are there dining options near Enterprise Rent-A-Car in Lafayette?
Yes, local dining options nearby include Popeyes Louisiana Kitchen, Sonic Drive-In, and McDonald's, perfect for a meal before or after your rental visit.
What nearby locations could help me with automotive parts or car buying while renting from Enterprise?
Nearby automotive-related places include Rabeaux's Auto Sales for used cars, DW Accessories for automotive parts, and Don Buys car dealer for additional vehicle options.