Enterprise Rent-A-Car

Reviews

• LG

  L G

  Apr 2, 2026
  2.0
  If you rent @ Enterprise, as I have since 2012, do have a backup plan! The MSY Enterprise refused to honor my reservation (#1595964251) this evening even though they had vehicles... I arrived on a flight into MSY, took the 20 minute bus ride to the car rental terminal. I chose to go to a real person @ the rental counter instead of doing the online check in. Bad choice! In my very brief encounter with the counter agent, I, evidently, unintentially, offended him. He then sent me out to the car area to the manager. The manager said I had "disrespected" the agent & that I had said something to the agent that I did not say. He, therefore, said they would not rent to me. I was totally taken aback & surprised by all this! I received no recommendation for what to do or interest in my thoughts on what had happened. I was put in an unsafe situation to then find transportation on my own to my destination an hour away. New Orleans is not known to be a safe place to travel especially after dark & especially for a lone female. I worked it out & no criminal acts befell me, but it was a VERY DISAPPOINTING, INCONVENIENT, UNSETTLING EXPERIENCE AFTER 14 YEARS AND MANY RENTALS WITH ENTERPRISE ALL OVER THE U.S. & FROM THIS PARTICULAR ENTERPRISE. Summary: be prepared & don't fly in near dark if you plan to rent! Epilogue: I am mystified by how accidentally hurting a person's feelings is cause to refuse my business as this does not affect my treatment of their cars.
• KL

  Kara Lam

  Apr 1, 2026
  5.0
  Pay & check in online to skip the front desk line! So fast & easy!!! Jake at the garage is the best! Great service!!! The female gate attendant that let's you drive off the lot is a brat though. By the way, this is no where near the airport. The shuttle to here is about 15 mins away.
• SR

  Sean Rains

  Mar 26, 2026
  1.0
  7:30 pm 3/26/2026 Was denied one way rental from New Orleans Louis Armstrong to be dropped off at another enterprise location. Requested p/u at MSY and drop off in Gulfport Ms GPT. Enterprise is a worldwide chain that won’t allow rental between relatively adjacent airports.
• EC

  Enden Castillo

  Mar 22, 2026
  5.0
  Cleaned inside and outside cars and no waiting in line to get your car.
• KK

  KD

  Mar 12, 2026
  1.0
  Worst experience at this location. No experience people and very rude especially late night working employee(Black lady). Very disappointing. Never use Enterprise no more

Frequently Asked Questions About Enterprise Rent-A-Car