Goodyear Auto Service

Reviews

• WR

  William Russell

  2 days ago
  5.0
  Kyle, Craig, and Royal are the reasons I go to Goodyear! Those guys are outstanding at their jobs, and work hard everyday!
• IE

  Idalina Escobar

  Mar 16, 2026
  1.0
  I never give a place a bad review, but this place takes the cake ! This morning my family and I were traveling back home from Texas to Tampa, Florida since yesterday 9pm. Keep in mind we have our two children, our dog Teddy and our bunnie in hand. Around 5 am on the highway we noticed a sudden flat tire. Made our way to a safe location, I looked up a few places and this place having good reviews and being near by ended up being our choice. The store opened at 7, immediately told to have a seat in the waiting area. Around 8:45 we inquire about the wait, at this time is when one of the employees advises us that they don’t have ANY mechanics at the time. We finally checked out at 9:32am!! If I would have known this information from the beginning we would have gotten this ONE tire changed. Additionally, was still quoted $490, there was no empathy or regard to our long wait or any kind of care for the situation. Also I did verify that Goodyear advertises a different price online compared to in person. I hope this doesn’t happen to anyone else.
• JF

  Justen Ford

  Feb 28, 2026
  1.0
  This place will lie to you, knowing you are on the side of the interstate trying to find a tire shop that has the tire brand you are looking for. These people had the audacity to have an entire conversation with me about the specific tire brand and size I needed being in their inventory only to get me towed here to try to slip it by me that they were about to install a completely different brand tire on my vehicle. When confronted about it by me, the guy who was the one that spoke with me on the phone, casually said "oh yeah, we dont carry that. But I've got you this tire instead." As if I did not ask him multiple times on the phone and even show surprise that this business actually had the tire I needed since it was the first business I called in that situation. I did find some great help with Firestone though, they didn't lie, they said they had to order the tire, like I expected and would have accepted had this business been honest and said that. DO BETTER, LIES ARE BAD BUSINESS.
• AH

  Alyssa Holden

  Feb 26, 2026
  5.0
  I had such a wonderful experience at Goodyear Auto Service in Covington. Billy Russell was incredibly kind, knowledgeable, and professional from start to finish. He took the time to explain everything clearly, answered all of my questions with patience, and made me feel completely confident in the service provided. It’s not every day you come across someone who genuinely cares about their customers and operates with such integrity. The entire experience was smooth and reassuring. I highly recommend Billy and his team if you’re looking for honest, dependable, and top-notch service!
• BR

  Brian Richmond

  Feb 18, 2026
  5.0
  I had a fantastic experience at Goodyear Auto Service when bringing in my kids’ car for a new set of tires and a wheel alignment. From start to finish, the team was professional, honest, and incredibly helpful. Craig Steward, the Assistant Service Manager, patiently went over all of my tire options and helped me make the best choice for my situation and budget. He was able to get me scheduled right away, which I truly appreciated. Craig, you rock!!! Keep it up!!! William “Billy” Russel, the Service Manager, made sure the work was completed properly and thoroughly. What really stood out was that he took the time to review other maintenance recommendations with me — not in a pushy or upselling way — but genuinely to make sure my kids would be driving a safe and reliable car and wouldn’t end up stranded on the side of the road. Couldn't thank you enough!!! The entire Goodyear team did a great job, and I’m very grateful for their professionalism, transparency, and care. It’s reassuring to know there are still service centers that truly look out for their customers. They’ve definitely gained a lifelong customer, and I highly recommend them!!!