Genesis of Covington

Reviews

• NR

  Nikki R.

  Mar 20, 2026
  3.0
  I brought my vehicle in today for an early morning service appointment and left extremely disappointed with the experience. I arrived at 8:30 AM and was directed to the lobby, where I was told that Steve would be coming to speak with me. Unfortunately, no one—Steve or anyone else—ever came to check on me during my entire visit, which lasted until noon. As a new Genesis owner, having had my GV80 Coupe for only 10 months, I was hoping to ask a few questions and get a better understanding of my vehicle. That opportunity never came. The only time I saw Steve was when he called me up to check out, and even then, there was no acknowledgment or apology for the complete lack of communication throughout my visit. To make matters worse, when I received my vehicle back, it had been left in the guest settings instead of being returned to the personalized settings I brought it in with. For a service appointment that lasted four hours for just an oil change and inspection, this was unacceptable. While I will say that the shuttle driver and a few other staff members were very pleasant, it does not make up for the overall poor service experience. Sitting in a lobby for four hours with a 6-month-old child and receiving zero updates or communication is frustrating and disappointing. This experience has made me question my decision to invest in this brand. I expected a higher level of service to match the quality and price of the vehicle. Genesis of Covington needs to do better.
• NB

  Nishon Barnes

  Feb 14, 2026
  5.0
  Excellent Service. Derek waa outstanding in assisting me with warranty repairs on my G80! He had to jump through hoops because my car was made in Canada but, he made sure things all worked out. I appreciate it and recommend this place.
• MH

  Michaela Hoyt

  Feb 14, 2026
  5.0
  Wonderful experience buying my new car. Jerry Eberts took wonderful care of us! The entire process was quick and easy. We were in and out with exactly what I wanted.
• FF

  Frank

  Feb 6, 2026
  5.0
  I recently bought a 2026 Genesis G80 . I was just looking on the website and was contacted by Jerry Eberts the same day . He let me know the car I was interested in was in transit and would be here soon. He called me the day before and made the process as smooth as I have ever had buying a car . I highly recommend Genesis of Covington and make sure you ask for Jerry .
• ES

  Eric Sogard

  Jan 26, 2026
  1.0
  Slow, poor communication and did not fix the problem

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