Eddie Tourelle Hyundai

Reviews

• JS

  Jake Springer

  Feb 24, 2026
  5.0
  I tell you what, the fine folks at Eddie Tourelles Hyundai are the absolute cats pajamas! From the second my Wife and I arrived we were greeted and shown anything we asked to see and understand. Jarret took us on a few test drives and was immensely knowledgeable on every aspect of the vehicle. He got right to work with Wes behind the sales desk to get numbers and trade in figured out, and get us the most bang for our buck. We finished up working through warranty options with Mr. Swan who presented every option we might be interested in. It's a true family affair over at Eddie Tourelles and my Wife couldn't be happier with her new ride.
• CG

  Carin Garrison

  Feb 22, 2026
  1.0
  I called to make the appt. because my screen on it said I was over due for service call. The mileage was 130301 and didn't need an oil change until 16000. Spoke to someone in Service amd they said I had 2 recalls and made an appointment for uodate and car wash. My apps. was for Feb.20 @10:30, I arrived at 10:20. The service Advisor Derek Sikes asked why I was there bc the only thing he could do was a computer update on my car and he didnt have the seat belts to change out. I could see he was over flustered by his workload when he questioned me about who did i talk to when I made the appt. and really didnt need to come in. He said he would call when the car was ready. I made arrangements for someone to pick me up and no call but would think that when i came back at 3:00, thinking an update amd car wash would be complete in 4:40 hrs. When I arrived back, he couldnt find my paperwork so he walked in the garage area and said they tried doing the update several times but could not do it but they were gonna try again. I asked, if they forgot about my car just tell me the truth amd thst would have been OK, everyone is human. 45 minutes later they said it was almost done and I told him just bring me the car. When Derek brought my car from the back he drove up and wipped my car around and i told him that I don't drive my car that way. While checking out I asked some questions like how do I really know if the update is complete, when we're the seatbelts were.coming in...when I finally went to leave I noticed my car was not washed????? Walked back in and asked Derek what about my carwash and he told me "You asked for your car back and we didnt have time to wash it". At this point I felt BULLIED and highly insulted as almost Elder abuse. He said they could do and they took my car and 45 minutes later had it done. How do I go back there for other Service problem or just get my oil changed. Please let me know!!!!
• MB

  Mark Barcia

  Feb 21, 2026
  5.0
  I called on Wednesday, Feb 18 to make an appt for my 2016 Hyundai Sonata - was having a missing problem. Blythe took my call and arranged an appointment for me to come in on Friday morning (Feb 20). We brought the car in on Friday morning and a few hours later Blythe called to keep me posted on the progress. We picked up the car Friday afternoon and it has been running good since. Blythe is simply stellar! She is very professional, friendly, customer-focused, and very knowledgeable about service, etc. Eddie Tourelles is very fortunate to have Blythe on the service team. She always treats me very well and I appreciate all of the assistance she has provided- Thanks so much Blythe!!
• TC

  Thomas Carpenter

  Feb 16, 2026
  1.0
  After a long and loyal relationship with Volkswagon, there lack of a hybrid option with a 3rd row caused me to jump ship for the 2025 Santa Fe Hybrid Calligraphy this past year. My 1st experience was my regularly scheduled maintence and it went really well. It was a modern and efficient system from start to finish. I was there for an hour and really felt like they did a great job, as they uncovered an egg in the sidewall of my tire, that I hadnt noticed. They explained the dangers of the issue to me so I happily ordered a $500 replacement tire. I was told my new tire would likely arrive in 2 days, but could be delayed by the winter storm in Texas. I was assured that they would call me as well as receive a notification through the app or email when it arrived. Well... almost 2 weeks go by without any word from them about my tire. 2 weeks of being terrified of having a blowout. 2 weeks of taking off work when I could (5 days total) and utilized Uber, doordash, and Instacart for every meal and errand. I decide to call them to see when my tire is going to come in and let them know that financially, I cant keep doing this and we are going to figure out a temporary solution. The operator sends me to the parts department where I am on hold for 40 minutes before being told that they have no record that I ordered a tire and transfered me to the service department. After a few minutes of investigating, she apologetically tells me that they got the tire in 3 days after I ordered it and 'parts' was supposed to have called me when it came in, but didnt. We scheduled the installation the following morning. On my way home from work that night, my tire explodes on the side of a busy highway with only enough shoulder to fit 75% of my car. As cars are honking and swerving around me, I run to the trunk to get the spare only to find out this car does not come equipped with a spare. I frantically log into the hyundai app to access the emergency services, and each time I click the 'find a tow' button the app bugs out and sends me back to the home screen. At this point, its getting dark and im terrified for my safety and have no idea what to do other than call a tow service. They arrive after 90 minutes and charge me $250 to tow the car back to hyundai, Blythe, at the service center, deducted $60 from the tire price the following day. Given that I was out thousands from the entire ordeal, $60 didnt amount to much. More importantly though, she did seem genuinly concerned about my experience and frustration, which meant much more. I am trying not to let one bad experience shape my entire perspective and relationship with this dealership. But when you know what the cost of there negligence has been to you financially, mentally and emotionally and they are only out a $60 profit, it really doesnt feel right. That one experience was so bad that I am writing my 1st negative review ever and will consider all my options in moving forward, as I hope anyone reading this does.
• KA

  Kristin Austin

  Feb 5, 2026
  1.0
  If I could put zero stars I would. My vehicle has I brought to Eddy Tourells because I heard such wonderful things about them. I brought my vehicle in they did a tune up and fixed an oil leak. I paid $900 that was fine. Less than 5 months later my car threw a misfire for cylinder 3. They quoted me for another patch work job that was almost 3,000 grand. Wanting a second opinion I had my son pick up my car. He couldn’t even make it to the next exit. Car was in full safe mode. Went 4 months until I got it to a pro auto guy who let me know my engine was out. That even what they quoted me wouldn’t have fixed it. Never go to Blye all she does is lie. A vehicle of this age and mileage should not be experiencing catastrophic engine failure under normal use. What makes this situation even more troubling is that the engine in this model is widely known to be plagued by serious defects, recalls, and class-action litigation related to premature failure. This is a documented issue with Hyundai engines—not an isolated incident or a result of neglect. Been trying to get help with this since November and nothing and btw i am a single mom just trying to work and take care of my family. Don’t go here no one cares.

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