Feedback on customer service is mixed, with some praising the staff's friendliness and helpfulness, while others report rude and unprofessional behavior.
Service Quality
Many customers experienced issues with service quality, including improper repairs and upselling of unnecessary services, leading to distrust.
Timeliness
Numerous reviews mention long wait times for service, with some customers expressing frustration over delays and lack of communication.
Pricing
Customers generally find the pricing to be high, with some suggesting better value can be found at competing shops.
TF
Terri Franzen
Dec 30, 2025
5.0
Service was great and employees were helpful. I didn't feel like anyone tried to get over on me unlike other places I've gone to for tire issues. Thanks again!
CW
Carey Walker
Dec 15, 2025
5.0
Easy to schedule an appointment online and friendly staff!
BH
brittany Hicks
Nov 26, 2025
1.0
This was one of the worst experiences I’ve had. The customer service was so poor that I wanted to walk out immediately. The only reason I was even here is because the dealership sends their overflow appointments to this location.
The car needed a headlight… Bad day I guess.
GK
Grace Kukielka
Sep 10, 2025
5.0
I had an excellent experience at this location. From the moment I walked in, the staff was welcoming, knowledgeable, and genuinely helpful. I dealt with Thomas and he was a great representation of the brand. He took the time to listen to what I needed, explained everything clearly, and made sure I felt comfortable with my options. The process was smooth and stress free.
The quality of service was outstanding, my car was ready on time, and the work was done with care and attention to detail. It’s rare to find a place that combines professionalism with such friendly, down-to-earth customer service. Thank you Thomas!
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repairs, including tire sales, oil changes, and general auto maintenance.
What are the operating hours of Goodyear Auto Service?
Goodyear Auto Service is open Monday through Saturday from 7:00 AM to 6:00 PM and Sunday from 8:00 AM to 5:00 PM, with some variations on holidays.
Does Goodyear Auto Service offer pickup and delivery services?
Yes, Goodyear Auto Service offers in-store pickup for its services.
What payment options are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Is Goodyear Auto Service accessible for customers with disabilities?
Yes, it has a wheelchair accessible entrance and restroom.
Can I book an appointment online at Goodyear Auto Service?
Yes, appointments can be made online through their reservation website.
Where is Goodyear Auto Service located?
It is located at 222 Lee Drive, Baton Rouge, LA 70808-4956, United States.
What other automotive service shops are competitors near Goodyear Auto Service?
Nearby competitors include Firestone Complete Auto Care, Discount Tire, NTB, Pep Boys, and Monro.
What nearby food options are available around Goodyear Auto Service?
Nearby food places include Delicious Donuts, Daiquiris Supreme of Baton Rouge, Baskin-Robbins, Tiger Nutrition, Mr. Ronnie's Famous Hot Donuts, New York Bagel Company, MOOYAH Burgers, Fries & Shakes, and Papa Johns Pizza, offering a variety of treats and meals to enjoy before or after your visit.
Is there a gas station near Goodyear Auto Service for convenient refueling?
Yes, nearby gas stations include Mobil and Brothers Food Mart, which also offer convenience store services and a restaurant.
Are there any fitness or wellness centers near Goodyear Auto Service?
Snap Fitness gym is located nearby, offering an option for light exercise or a workout around your auto service visit.