Walker Mercedes-Benz

4.7
484 reviews

Business Details

6655 Coliseum Boulevard, Alexandria, LA
71303, United States
(318) 321-3316
https://www.walkermercedes.com/

About

Mercedes Benz Dealer
From our inventory of new Mercedes-Benz cars and SUVs to our state-of-the-art Mercedes-Benz service center, our family-owned Mercedes-Benz dealership in Alexandria, LA, has everything you need. Visit Walker Mercedes-Benz and see why When Other Dealers Won't, Walker Will!

Details

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Location

Walker Mercedes-Benz
6655 Coliseum Boulevard, Alexandria, LA
71303, United States

Hours

Reviews

4.7
484 reviews
5 stars
421
4 stars
28
3 stars
12
2 stars
4
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the exceptional customer service provided by staff, highlighting their professionalism, friendliness, and attentiveness.

Sales Experience

Many reviews noted a smooth and enjoyable car-buying experience, particularly mentioning the helpfulness and knowledge of sales representatives like Patrick Harrison.

Service Quality

The service department received positive feedback for its efficiency and thoroughness, with many customers appreciating timely updates and the quality of repairs.

Communication

While most reviews praised communication, a few customers expressed concerns about delays and lack of follow-up regarding service issues.

Overall Satisfaction

Overall, customers expressed high satisfaction with their experiences at Walker, often stating they would return for future services and purchases.
  • TH
    Tiffany Huesmann
    Feb 10, 2026
    3.0
    Bj in the BMW service department was a pleasure to work with . I sat in the waiting room and show room for an hour , lots of sales people walking all around, no eye contact or hellos from anyone. What’s up with that ??????
  • TG
    Tricia Guitreau
    Jan 9, 2026
    5.0
    Austin and Kendal were so very professional and kind to me when my car was towed in and gave all the assistance I could have asked for.
  • DH
    Douglas Hamilton
    Jan 1, 2026
    5.0
    Walker’s tech was superb. We were stuck because of hitting a critter on the road and the team there got the bmw x3 road worthy. I can’t express how thankful we are to the team at Walker
  • SD
    Stanley Drummer
    Dec 22, 2025
    5.0
    I can’t say enough about to outstanding service I received at Walker Mercedes-Benz! The team is amazing! Ryan was very knowledgeable and extremely helpful.
  • SP
    Susan Price
    Dec 17, 2025
    5.0
    Great experience at Walker Automotive thanks to Patrick Harrison. He was knowledgeable, patient, and made the car-buying process smooth and stress-free. Highly recommend working with him!

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