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For nearly 40 years, there’s been one auto center in Versailles, KY, residents have known they can turn to when they’re in the market for a new vehicle. And their extensive inventory of cars is only a small part of what they offer. Quick Lane at Jack Kain is where you need to head for new tires, wheel alignments, and just about any other maintenance or repair service your vehicle could possibly need. A devotion to customer satisfaction is at the core of this auto center’s approach. As a family-owned business, they’ve been serving the people of the Versailles, KY, area since 1979 and have followed one simple rule since opening their doors: All customers should be more than happy with the service they receive.
Many customers praised the friendly and professional staff, highlighting their attentiveness and willingness to help.
Service Quality
Overall, customers reported satisfaction with the quality of service, including timely repairs and thorough inspections.
Communication
Customers appreciated the clear communication regarding vehicle issues and repair timelines, contributing to a positive service experience.
Wait Times
Some customers noted longer wait times during service visits, suggesting a need for improved efficiency during peak hours.
Pricing Transparency
Several reviews mentioned fair pricing and appreciation for honest quotes, although some customers found parts pricing to be higher than competitors.
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Molly Allison
5 days ago
5.0
As a new customer I was impressed with service department. Lisa O'Neal treated me as if I had been a customer for years! 5 *.
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Mighty Mouse
Nov 13, 2025
5.0
Having my car picked up and brought back to me is very valuable. I don’t want to burden my friends and don’t live with anyone who could drive me and don’t want to waste the time sitting at your store for my vehicle to be Serviced. Like everything it seems to expensive, but that has been true with everything else I have bought recently. The gentleman who dropped off my car were very polite and accommodating to my rushing when they brought it back as it was a few minutes before five and I wanted to try to make Woodford Feed before they closed Which I was able to do.
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Calvin Reynolds
Nov 10, 2025
1.0
After leaving a review, someone from Jack Kain reached out and was supposed to contact me the following day with a possible "solution". That was last Thursday, I still have not heard back from them. My negative review still stands.
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Stan Henize
Oct 31, 2025
5.0
Had tow hitch installed, it was quick & installed without problems.
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Betsy Warren
Oct 8, 2025
5.0
The young lady, Hannah Warren that helped me was super nice and very professional! The wait time was a little long but the overall service was good !!