Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in St Matthews.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
257 reviews
5 stars
202
4 stars
18
3 stars
4
2 stars
9
1 star
24
What are people saying?
AI-generated from recent customer reviews
Service Quality
Overall, customers praised the staff for being friendly, knowledgeable, and efficient, with many highlighting specific employees for their exceptional service.
Speed of Service
Many reviews noted the quick turnaround time for oil changes, with several customers appreciating the fast and efficient service.
Customer Experience
While most feedback was positive, there were instances of poor customer service, particularly with how some staff treated elderly customers and issues with upselling.
Technical Issues
Some customers reported problems with their vehicles after service, including incorrect installations and unaddressed issues, leading to concerns about the quality of technical work.
Communication
Customers appreciated clear communication regarding services and pricing, although there were complaints about upselling and lack of follow-up on service issues.
- DDDesmond Dorsey3 days ago5.0Good job
- LBLarry BlevinsOct 22, 20255.0Great service
- MBMima BeamsSep 22, 20255.0When it comes to my car I can become completely helpless. The Valvoline team always has my back. I have been to a few Louisville locations and I have never felt unsatisfied. Each team is helpful and actually knows what the answer is.
- ENEve NorthrupSep 18, 20251.0Oil change was fine but when they put my engine air filter back they put it in wrong and did not close it back up. (See the white filter poking out) Lazy and or incompetent.
- RMRobert MillerJul 26, 20255.0Leo did a great job. Knowledgeable, courteous, and quick!
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change offer in St Matthews?
Valvoline Instant Oil Change provides quick, easy, and trusted preventive vehicle maintenance services, including 15-minute, stay-in-your-car oil changes and a range of other maintenance solutions for all vehicle types.
Where is Valvoline Instant Oil Change located?
Valvoline Instant Oil Change is located at 3800 Lexington Rd, St Matthews, KY 40207, USA.
What are the operating hours of Valvoline Instant Oil Change?
The shop is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 3:00 PM. It is closed on holidays such as November 27, 2025, and December 25, 2025.
Does Valvoline Instant Oil Change require appointments?
No, Valvoline Instant Oil Change does not require appointments; customers can visit without prior booking.
What payment methods are accepted at Valvoline Instant Oil Change?
They accept debit cards, credit cards, and mobile NFC payments.
How long does an oil change take at Valvoline Instant Oil Change?
Oil changes typically take about 15 minutes, and customers can stay in their car during the service.
Are there places to visit near Valvoline Instant Oil Change while waiting?
Yes, nearby places include Nally's Barber Shop for a quick haircut, Philly's Best Frozen Desserts for a treat, and Home Cuisine if you want some food delivery or health food options.
Where can I find banking services close to Valvoline Instant Oil Change?
There are multiple nearby banking options including U.S. Bank, US Bank ATM, and Stock Yards Bank & Trust, all convenient for quick banking needs before or after your car maintenance.
Are there any dining options near Valvoline Instant Oil Change?
Yes, you can find several restaurants nearby such as Bazo's Fresh Mexican Grill, DiOrio's Pizza & Pub, Simply Thai, and Gerstle's for a variety of dining experiences.
What is the website to learn more or book services at Valvoline Instant Oil Change in St Matthews?
You can visit their website at https://store.vioc.com/ky/st-matthews/3800-lexington-rd to learn more about services and offers.