Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Shepherdsville, KY!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
2,427 reviews
5 stars
863
4 stars
558
3 stars
383
2 stars
163
1 star
460
What are people saying?
AI-generated from recent customer reviews
Parking Issues
Numerous customers reported significant problems with parking availability, including reserved spots being occupied by non-paying vehicles.
Cleanliness
Many reviews highlighted the poor cleanliness of the showers, restrooms, and overall facility, with reports of mold, dirt, and unclean conditions.
Customer Service
Customer service experiences varied, with some employees being praised for their friendliness while others were criticized for rudeness and lack of assistance.
Facility Maintenance
Customers noted ongoing maintenance issues, including broken showers, malfunctioning pumps, and a generally neglected appearance of the facility.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others reported spoiled or inedible food.
- EHEJ Havens1 day ago1.0The absolute worst. No cash advance, no def, no Flo, lost/ misplaced their box of Efs checks, no room , crap all over the place in the store. Just corner store with pilot gas… when they have it.
- THTroy Hoyle3 days ago1.0So everything was going good I parked for the night. There was no reserve sign in the back of me against the fence again it was nighttime and rain so I did not see the weather. Reserve sign in front of me on the ground. Get woken up at 9 o’clock to say this parking spot had been paid for already that I would need to move. I asked if I could pay for a reserve spot and he said no they’ve all been taken care of This is an issue you cannot do that I’m out of hours at a time. I understand. This is a small spot, but I have never heard of that where you have to leave when you’re already in a spot.
- AOAymyrat Omarov6 days ago1.0Unproffecional manger and workers bathroom is very dirty
- DMDerek MallNov 11, 20251.0Takes 1 hour or more to get fuel no one moves dont come here you will waste your time also parking is garbage they make up own parking and you cant get out.
- BLBe the LightOct 28, 20253.0Pump27 wouldnt start. I flickered the handle thing flicked the def and everything. Register just kept glitching flashing the price number. Went to 25 instead.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services and amenities are available at Pilot Travel Center in Shepherdsville, KY?
The center offers gasoline, diesel, DEF, high-speed pumps, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, and coffee.
What are the operating hours of the Pilot Travel Center in Shepherdsville?
The Pilot Travel Center in Shepherdsville is open 24 hours every day, including holidays.
Are showers available for customers at this location?
Showers are available at some Pilot locations. You can check availability for each location using the store locator tool at https://locations.pilotflyingj.com/search.
What payment methods are accepted at the Pilot Travel Center in Shepherdsville?
They accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and cash.
Can anyone purchase a shower at this location?
Yes, anyone can purchase a shower at Pilot Travel Centers.
Is there overnight and reserved parking available at this location?
Yes, overnight and prime reserved parking spaces are available, but specific rules and availability are best confirmed by contacting the store directly.
What are some nearby places of interest around Pilot Travel Center in Shepherdsville?
Nearby places include Blue Rhino Propane Exchange, Western Union, Subway, CAT Scale, and Phantom Fireworks, which offer services like propane exchange, money transfers, food, truck weighing, and shopping.
How can customers use nearby dining options in Shepherdsville in conjunction with the Pilot Travel Center?
Customers can visit nearby restaurants such as Subway, Waffle House, Taco Bell, Papa Borromeo's, and Hunt Brothers Pizza for a variety of food choices before or after fueling or resting at the Pilot Travel Center.
Are there nearby lodging options for travelers near the Pilot Travel Center?
Yes. Hotels such as Econo Lodge Inn & Suites I-65, Quality Inn & Suites, Hampton by Hilton, and Baymont by Wyndham Louisville South I-65 are close by for travelers needing accommodation.
Does the Pilot Travel Center have mobile apps or rewards programs?
Yes, the Pilot MyRewards app supports features like parking reservations, gift card purchases, and career opportunities. More information can be found on their app store links.