Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone N Buckman St in Shepherdsville, KY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Shepherdsville, KY or call us at (502) 543-2026.
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.
Staffing Issues
Several reviews indicated that the store may be understaffed, leading to slow service and difficulty in getting assistance at times.
Product Availability
Customers frequently noted that while the store usually has the parts they need, there are instances of incorrect parts being sold or items being out of stock.
Mixed Experiences
While many customers had positive experiences, there were also complaints about poor service from specific employees and issues with returns.
Pricing Concerns
Some customers felt that prices were higher compared to online options or competitors, leading them to consider shopping elsewhere.
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Chris Fackler
Nov 12, 2025
5.0
Norman at AutoZone in Shephardsville is very knowledgeable and knows how to provide proof of what he is saying.
I have a 3500 with two batteries and two alternators. I travel all over the map and been to many AutoZones. I have yet to find a AutoZone that has a worker that could test my charging system. Today I stopped at the AutoZone in Shepherdsville KY. and Norman not only was able to test it he also was able to parent out the reading on the whole system! I was amazed at the level of insight he was able to provide me. Norman should be teaching AutoZone employees how to provide the level of knowledge and service he showed me today. Norman has restored my faith in Autozone and I will be recommending Shepherdsville AutoZone to anybody who asks me. Norman AutoZone would be amazed to see how you explain and provide proof of exactly what I asked and actually gave me more answers then the speciality shop that charged me $640 3 years ago when I was needing the same thing done to my last 3500. Norman is by far the best AutoZone employee I have personally seen anywhere and in any state. Good Job Norman Thank You!
JE
Judy Easterly
Nov 2, 2025
5.0
Norman was amazing. He went above and beyond to help me not only get my car back on the road but save some money too.
DW
David Whistler
Oct 9, 2025
4.0
Reasonably decent help and service with getting the parts i needed for my truck. Staff seemed overworked and not thrilled about being there but friendly enough
RW
Ricky Wilkin
Aug 19, 2025
5.0
Thanks to Norman my vehicle is like new again. He really took the time and educated me well with my auto care needs. Thanks man I appreciate it.
JM
James McCloud
Jul 30, 2025
5.0
Norman. At autozone Shepherdsville, is the best employee I've ever had help me cand I've been to alot of them in the last 50 years.