Business Details
About
Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
178 reviews
5 stars
126
4 stars
22
3 stars
4
2 stars
3
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and communication, especially during emergencies.
Service Quality
While some reviews highlighted excellent service and quick repairs, others reported issues with misdiagnoses and unsatisfactory repairs.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, citing high costs for services and parts, leading to perceptions of being overcharged.
Timeliness
There were mixed reviews regarding wait times, with some customers appreciating quick service while others experienced long delays.
Trustworthiness
A number of customers mentioned concerns about transparency and honesty in service recommendations, with some feeling pressured into unnecessary repairs.
- CJChristina JonesDec 23, 20255.0Had new tires put on somewhere else that morning. Was driving north when I started having tire trouble and made it here. They were so nice and helpful. They helped immediately and were great at communicating with the other business to get everything taken care of.
- BMBeth MosierDec 23, 20255.0We were on our way for Christmas vacation when we started feeling a vibration in our tires. We pulled off and the next exit and found the kindest, most knowledgeable and exceptional service from the staff. Within 10 minutes we knew what the problem was. What could have been a nightmare of a stop, was eased by the expertise of these gentlemen. Thank you for our peace of mind and great service!!
- TGThat GuyDec 11, 20251.0Don't leave any valuables in your vehicle because this place will help themselves to it.
- SBSusan BarnesDec 6, 20255.0I can honestly say that the team is very professional from the front to the back. I had to get a tire repaired and they got my vehicle right in. I had appointment and they already had it in the bay before I knew it. As I was waiting and reading my Bible I saw a couple of unappreciative customers that was getting aggravated. And one was trying to lowball them. They kept the same professional attitude. Kudos to the mechanics. They have a hard job. They was working as hard as they could. Some people want a miracle in 5 minutes. Well they don’t work like that. They make sure your vehicle is serviced right. I appreciate them for all they do. Goodyear is well known. They have been around for years. And I see why. Keep up the good work fellas. I would give 10 stars if I could. Blessings to you all. Chris was at the desk dealing with customers. A young man he was. He did well dealing with customers. God bless.
- JPJedd PearlDec 4, 20251.0I don’t know what has happened to this place but customer support and the concern for customer care has fallen drastically. I went in today for a simple TPMS sensor problem and ended up waiting 1 1/2 hours. I finally asked for my keys and left. They hadn’t even gotten my vehicle in yet and it was still in the parking lot. The last time I had an appointment for an oil change, I ended up waiting for over 2 hours. There was a lady in the waiting room with me that was there for an hour and her car was also still in the parking lot. She lit into them like there was no tomorrow and they immediately got her car in the garage and started repairing whatever she was there for. Again, I’m not sure what has happened but this establishment is nothing like it used to be. Concern for customer care is basically nonexistent.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service offers full-service tire and automotive repair, including oil changes and mechanic services.
Where is Goodyear Auto Service located?
It is located at 515 Eastern Bypass, Richmond, KY 40475-2327, USA.
What are the regular business hours of Goodyear Auto Service?
The center is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays.
Is Goodyear Auto Service open on public holidays?
On certain holidays like New Year's Day, April 20, and Thanksgiving Day, the store is closed. On others like Memorial Day and July 4, it operates from 8:00 AM to 5:00 PM.
Does Goodyear Auto Service provide in-store pickup for services or products?
Yes, Goodyear Auto Service offers in-store pickup as a pickup and delivery service.
What payment methods can customers use at Goodyear Auto Service?
Customers can pay using American Express, Cash, Check, Discover, MasterCard, or Visa.
Is the Goodyear Auto Service location wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and restroom to accommodate customers with disabilities.
Are there any nearby restaurants where I can eat before or after my visit to Goodyear Auto Service?
Yes, nearby options include Brady's Sushi and Hibachi for Asian cuisine, Rally's for fast food burgers, Taco Bell for Mexican fast food, Mi Pueblo II for Latin American dishes, and A&W Restaurant for burgers and fast food.
What nearby places can assist with banking or financial services around Goodyear Auto Service?
Nearby financial services include PNC Bank and ATMs like CoinFlip Bitcoin ATM and CoinFlip Bitcoin ATM at Vape & Tobacco Stop for convenient transactions.
Are there any nearby fitness or recreational facilities near Goodyear Auto Service?
Yes, Anytime Fitness gym and The Mad Axe sports and recreation venue are nearby, offering fitness and amusement options to visitors.