Enterprise Rent-A-Car

4.3
323 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

101 Forbes Ct, Richmond, KY
40475, United States
(859) 624-5575
https://www.enterprise.com/en/car-rental/locations/us/ky/richmond-5826.html
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About

Car Rental AgencyVan Rental
Need a rental car in Richmond, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Richmond location today.

Location

Enterprise Rent-A-Car
101 Forbes Ct, Richmond, KY
40475, United States

Hours

Reviews

4.3
323 reviews
5 stars
237
4 stars
34
3 stars
8
2 stars
11
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to go above and beyond.

Reservation Issues

Numerous reviews mentioned problems with reservations, including cars not being available despite confirmations, leading to frustration among customers.

Vehicle Condition

Several customers reported issues with the cleanliness and maintenance of the vehicles, including dirty interiors and mechanical problems.

Efficiency

Customers appreciated the quick and easy pick-up and drop-off processes, although some experienced delays.

Mixed Experiences

Feedback varied significantly, with some customers having excellent experiences while others reported severe dissatisfaction, particularly regarding communication and logistics.
  • DF
    Don Frandsen
    Nov 11, 2025
    5.0
    Wonderful experience , clean amd fresh new car, very courteous and professional
  • CA
    Carolyn Anglin
    Oct 31, 2025
    5.0
    I had a good experience with Enterprise they were friendly very helpful and helping me when I was needing help for this I am very grateful
  • JH
    Joie Ann Hawk
    Oct 27, 2025
    5.0
    I received excellent customer service from a very professional, knowledgeable and courteous young lady. I highly recommend Enterprise.
  • JV
    Jake VanMeter
    Oct 14, 2025
    1.0
    Arrived to pick up vehicle. Actually a couple minutes late due to an accident on my trip. Car not ready, keep being told 15 minutes. Another customer waiting an hour that got here ahead of me. Whats the point of a reservation if my car won't be ready???
  • D5
    Dudut 5758Q
    Sep 27, 2025
    5.0
    Good
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Frequently Asked Questions About Enterprise Rent-A-Car

What are the operating hours of Enterprise Rent-A-Car in Richmond, KY?

Enterprise Rent-A-Car in Richmond, KY is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 9:00 AM to 12:00 PM.

What types of vehicles can I rent at Enterprise Rent-A-Car in Richmond?

You can rent a wide range of vehicles including cars, vans, luxury cars, and trucks at the Richmond Enterprise Rent-A-Car location.