Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 609 Big Hill Ave in Richmond offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
250 reviews
5 stars
146
4 stars
48
3 stars
29
2 stars
10
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude service and poor handling of returns.
Product Availability
Many customers noted that the store generally has a good selection of parts in stock, but some expressed frustration with the accuracy of inventory and misdiagnoses.
Store Condition
Several reviews mentioned cleanliness issues and a need for maintenance in the store, impacting the overall shopping experience.
Efficiency
Customers experienced slow service during busy times, with some reporting long wait times and inadequate staffing.
Positive Experiences
Despite some negative feedback, many customers highlighted positive interactions with specific employees who went above and beyond to assist.
- JHJack HarrisonJul 25, 20251.0I have a commercial account and used to spend a lot of money here, however every time I use this store I get questioned about warranty or parts etc. very rude, i wonder why I’ve quit using this company! I’m done with advanced auto parts 👍
- JBJulie BadgettJul 15, 20254.0Seems as if they have more and different stock behind counter than on shelves...such as brake supplies
- PHPaul HallJul 11, 20251.0Never again will I step foot in that place they got one of the nasty people working for them,but I can say this the regional manager and the general manager at the store were awesome
- JOjames owenJun 20, 20255.0The manager is super helpful. Love this location. Always go above and beyond to help me. I appreciate y'all
- KTKek TechJun 12, 20252.0I would pick one of the other two stores in town. Brown spots in the ceiling, cracked tint behind their storefront glass and one elderly employee engaging a line of 8 people. There was another employee in the back that yelled out "it'll be a while"
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts at 609 Big Hill Ave offer?
Advance Auto Parts offers new parts and accessories such as batteries, oil filters, motor oil, brakes, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits for all makes and models.
Does Advance Auto Parts provide battery installation services?
Yes, Advance Auto Parts offers free battery installation with purchase and also provides free battery testing and recycling services.
Can I get my windshield wipers installed at Advance Auto Parts?
Yes, Advance Auto Parts will install your windshield wipers for free with purchase, subject to some exclusions.
Does Advance Auto Parts recycle used automotive products?
Yes, they will recycle used motor oil and batteries for free, with some exclusions.
What payment methods are accepted at Advance Auto Parts?
Advance Auto Parts accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
What are the store hours at Advance Auto Parts in Richmond?
Advance Auto Parts is open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Is there wheelchair accessible parking and entrance at Advance Auto Parts?
Yes, Advance Auto Parts has wheelchair accessible parking and a wheelchair accessible entrance.
What nearby places can I visit before or after shopping at Advance Auto Parts?
Nearby you can visit Eastern Kentucky University, enjoy a meal at Sonic Drive-In, or grab food from Uncle Charlie's Meats. These spots provide convenient options for dining or shopping around the area.
How can nearby businesses like Boost Mobile and Jackson Hewitt Tax Service complement my visit to Advance Auto Parts?
After shopping at Advance Auto Parts, you can visit Boost Mobile for your mobile phone needs or Jackson Hewitt Tax Service for financial advising and tax services, making it easy to take care of multiple errands in one trip.
Is there convenient storage or insurance services close to Advance Auto Parts?
Yes, nearby you will find Store-All Mini Warehouse for storage needs and Shelter Insurance agencies for auto insurance and other coverage options.