Larry Stovesand Buick GMC, INC

Reviews

• BM

  Brandon Morehead

  3 days ago
  5.0
  Eddie, Craig, and Sven in the service department are awesome. They’ve helped me so much the past 2 weeks and appreciate their friendly attitude.
• ML

  Martha Law

  Apr 2, 2026
  5.0
  This is our fourth new car purchase at Stovsand Buick. I think being repeat customers speaks for itself. Michael went above and beyond to make our buying experience easy. We couldn’t have had a more knowledgeable and kind person to deal with.
• EM

  Everett Mounts

  Mar 28, 2026
  2.0
  Service personnel not educated enough to properly tell customer what the problem is! Went to pickup vehicle to find it not properly repaired. When I dropped it off they immediately started talking about how much money it might cost for repair and that I could take it home until parts arrived even though it was overheating and collision control system was not working I personally am not a fan of this facility! Word of mouth is negative advertisement
• BA

  Buckey Allen

  Mar 20, 2026
  1.0
  I had a very disappointing experience with this dealership and would strongly advise others to be cautious. We were sold a vehicle that turned out to have serious issues within the first month of purchase. The problems included major transmission trouble and dangerous electrical issues that caused the brakes to lock up while driving down the road, creating a serious safety hazard. We brought the vehicle back to the dealership multiple times in an attempt to have these issues fixed, but nothing was properly resolved. Each visit only made us lose more confidence in their ability and willingness to stand behind what they sell. At one point, the vehicle had to be towed back to them due to these issues, and their response was shockingly dismissive—they told us, “it’s not our car anymore,” and showed little to no concern about how or why these dangerous problems occurred. Now, after only four months of owning the vehicle, we’ve experienced more issues than the number of months we’ve had it. Despite repeated attempts to work with them, we have been completely ignored, and none of the problems have been resolved. They continue to treat the situation as if it’s no longer their responsibility and that it’s entirely our problem. To make matters worse, after just four months, we are now unable to even drive our vehicle due to the ongoing safety issues. We are still expected to make monthly payments on a vehicle that is unsafe and unusable, which is incredibly frustrating and unacceptable. We also later discovered there were active safety recalls on the truck that were never disclosed to us. On top of that, we were misled about the vehicle’s history, which raises serious concerns about their honesty and transparency. When we finally decided enough was enough and attempted to return the vehicle, the dealership completely ignored us. Communication stopped, and they showed no interest in making the situation right. The level of unprofessionalism we experienced is unacceptable. Overall, this has been a frustrating, stressful, and unsafe experience. I would not recommend anyone purchase a vehicle from this dealership. Buyers deserve honesty, safety, and accountability—none of which we received here.
• JP

  James Price

  Mar 6, 2026
  2.0
  The initial sales experience was welcoming and professional. The purchase process itself was smooth, and we had no immediate concerns. The problem began a few days later when we drove on the interstate. At highway speeds, a noticeable shudder could be felt through the floorboards, seats, and steering wheel. Both my wife and I felt it immediately. I returned to the dealership, but the salesman dismissed my concerns after driving, calling it a normal vibration and assuring me their inspection process would never allow a vehicle with unsafe tires to be test-driven nor purchased. Wanting peace of mind, I drove straight to Walmart for a tire rotation and balance. Once the tires were removed, two technicians informed me that all four tires needed replacement due to uneven wear. More concerning, the two front tires had cords visible around the entire circumference — a serious and dangerous condition that could have resulted in a blowout at any time. With photos and documentation in hand, I contacted the salesman. Communication between departments was limited, and there was little acknowledgment of the safety concern. Eventually, the dealership agreed to replace the TWO worst tires, but I was still held responsible for the other two — despite the clear safety risk and inconvenience. When I arrived to pick up the vehicle, the promised alignment inspection due to the uneven wear had not been performed due to “not having enough time.” I was also charged more than my quoted amount, with tax and shop fees added by the shop technician at the desk. When I presented the written quote, it was dismissed. Needing my vehicle for work and with the dealership closing, I paid the extra amount just to leave. The salesman later agreed I should not have been responsible for the additional charges and that they would be covered. (I have yet to see any reimbursement after numerous verbal interactions since). While the sales process was smooth, the handling of a documented safety concern, the lack of internal communication, failure to complete agreed services, and billing discrepancies reflect poorly on the dealership’s commitment to customer safety and accountability. This situation should never have escalated to this level over something as serious as exposed tire cords, an obvious oversight on their part. After finally getting the vehicle in for the assessment on the front and rear alignment, it was discovered that in fact it was out of alignment, which the salesman initially said wouldn’t be the case. The cost was covered by the dealership, but after the extent of this experience and the disregard for accountability, lack of apology, and simply not covering the entire issue with the four tires, I would look elsewhere for hopefully a better vehicle purchasing experience, and make sure friends, family, and co workers know of this as well.