Larry Stovesand Buick GMC, INC

Reviews

• ES

  Ed Smith

  6 days ago
  1.0
  Don’t walk away, RUN! They will seem nice and friendly while selling you a car or taking your money, but when you have an issue after the sale, they become extremely rude and unhelpful. If you value service after the sale do NOT buy a vehicle from Larry Stovesand Buick GMC.
• SR

  Steve Ray

  6 days ago
  1.0
  By far the worst service department I have ever dealt with. Several wasted hours only to find out they didn’t even do the service I brought my vehicle in for. Waited for nothing. Will not be back. Lynwood GMC will be getting my service business from here on out.
• JK

  Jimmie Koons

  6 days ago
  1.0
  We could actually write an entire paragraph on our bad experience with this dealership’s service department along with their horrible general manager, but not worth the time. Only doing a review to warn others not to do business with these folks. You’ll regret it
• VJ

  Vincent Jackson

  Nov 17, 2025
  1.0
  Service after sale is nonexistent. They have literally had to remove the review option off of their Facebook page because it had so many negative responses. If you try to comment about your experience on there they will just delete it and block you. Don’t make the same mistake I did. Do yourself a favor and steer clear of this place!
• DD

  dylan duckett

  Nov 17, 2025
  1.0
  Horrible horrible customer service. I have been dealing with this dealership, my local GMC, since January, 2025 on a warranty claim on my 2024 Sierra that has 100+ flakes in the paint. Stovesand Dealership has 100% told me it was covered, they have Paducah Ford do all of their painting and to bring it in. Months later after waiting for a loaner car to finally become available, (twice I was told during this time they had a loaner only to show up at dealership and the loaner be gone) I dropped it off for paint, safety recall and oil change. Truck sits parked in the grass out back for next week. Call to get update after the week, they haven’t even touched it. Haven’t filed any claim at all. Service writer asks if I am paying for paint? (At this point they have no idea if the paint is even covered or not, as they had not taken any action towards the process) All of the times I was told warranty process was started was a lie. I have spoken with GM customer care a few times. They did not take a single action towards checking warranty until I made a stink about it today. Now say it is not covered. They said the original service manager Keith who told me it was covered is now in sales and they placed the blame on him for saying it was covered when it was not. Even tho he was the service manager at the time. I asked current service manager Craig to speak with a general manager and he said quote, “if you can find out how to reach our general manager, let me know, cause I don’t know” He told me Larry Stovesand (owner) was GM and he has not seen him in a long time. I asked him three separate times to speak with the GM and each time he told me he didn’t know how to reach him. After going in and speaking to someone in sales they pointed me straight to Paul, the general manager’s office. He was gone to lunch but I left a message, he actually did call me back (first time anyone from that dealership has actually called back) but Paul seemed very hassled with my complaint from the moment we got on the phone and was extremely unprofessional. His only answer was “it’s not covered, take it to where you bought it” They did not do my safety-inspection recall, nor did they do my oil change service in the week they had my truck. The GM was completely unbothered with the fact his service manager just told me he couldn’t reach the GM. Hard to believe these guys are in customer service. Way too many other issues to waste time listing in this review. Trust me, save yourself a whole bunch of hassle and go to any other GMC dealership.

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