Larry Stovesand Buick GMC, INC

Reviews

• JP

  James Price

  Mar 6, 2026
  2.0
  The initial sales experience was welcoming and professional. The purchase process itself was smooth, and we had no immediate concerns. The problem began a few days later when we drove on the interstate. At highway speeds, a noticeable shudder could be felt through the floorboards, seats, and steering wheel. Both my wife and I felt it immediately. I returned to the dealership, but the salesman dismissed my concerns after driving, calling it a normal vibration and assuring me their inspection process would never allow a vehicle with unsafe tires to be test-driven nor purchased. Wanting peace of mind, I drove straight to Walmart for a tire rotation and balance. Once the tires were removed, two technicians informed me that all four tires needed replacement due to uneven wear. More concerning, the two front tires had cords visible around the entire circumference — a serious and dangerous condition that could have resulted in a blowout at any time. With photos and documentation in hand, I contacted the salesman. Communication between departments was limited, and there was little acknowledgment of the safety concern. Eventually, the dealership agreed to replace the TWO worst tires, but I was still held responsible for the other two — despite the clear safety risk and inconvenience. When I arrived to pick up the vehicle, the promised alignment inspection due to the uneven wear had not been performed due to “not having enough time.” I was also charged more than my quoted amount, with tax and shop fees added by the shop technician at the desk. When I presented the written quote, it was dismissed. Needing my vehicle for work and with the dealership closing, I paid the extra amount just to leave. The salesman later agreed I should not have been responsible for the additional charges and that they would be covered. (I have yet to see any reimbursement after numerous verbal interactions since). While the sales process was smooth, the handling of a documented safety concern, the lack of internal communication, failure to complete agreed services, and billing discrepancies reflect poorly on the dealership’s commitment to customer safety and accountability. This situation should never have escalated to this level over something as serious as exposed tire cords, an obvious oversight on their part. After finally getting the vehicle in for the assessment on the front and rear alignment, it was discovered that in fact it was out of alignment, which the salesman initially said wouldn’t be the case. The cost was covered by the dealership, but after the extent of this experience and the disregard for accountability, lack of apology, and simply not covering the entire issue with the four tires, I would look elsewhere for hopefully a better vehicle purchasing experience, and make sure friends, family, and co workers know of this as well.
• GC

  Grant Cobb

  Mar 3, 2026
  1.0
  Worst truck buying experience in my life! I rarely leave reviews but after being lied to and misled this one had to be done. All other good reviews on here had to have been paid. I was told a truck was available. I told them I would buy it. The whole process I was told to hurry because they were going to sell the truck to someone else.... WHAT.... I asked them why would they do that when we have an agreement and even asked if I could give them a deposit which they would not accept. Long story short after a lot of shady texts and statements about the availability of the truck they told me they took a deposit from someone else. Unbelievable. (this all happend in under an hour) What it boils down to they wanted to make money off of the financing but I had my own financing so they lied about the availability.. Chris "the sales manager" is a stereotypical car salesman. Seriously beware of their promises and pushy sales tactics. Also if they price something thats a good deal theres a reason. BEWARE!
• CV

  coty vinson

  Feb 25, 2026
  1.0
  Bought truck 1/10/26 and bought the extended warranty. Truck went back twice and had to get hauled back in the 3rd time 1/13 due to transmission failure. Per the warranty, I was supposed to get refunded for the vehicle tow but have not received that. I also noticed front differential was leaking on the passenger side. I told them about that as well. It took them over 30 days to get warranty to approve.. they finally get transmission, install and just received truck back yesterday 2/24/26, i was told i wouldnt be responsible for any payment but they chsrged me $291 for parts!! They did not fix the front differential leak that I explained to them in the beginning. I will check it out when I return home (I work out of town) as my wife picked up the truck yesterday. Hopefully it doesnt take them another 30 days to evaluate the front differential leak to be fixed. Fingers crossed I will edit review once I see how long it takes to fix front differential and if I get refunded the parts money and tow bill!!
• BM

  Brenda McGregor

  Feb 18, 2026
  1.0
  Brought my vehicle into service department for an oil change & was informed of cost & that if anything found during inspection would text me and that I would have to agree to having it done & cost. Needed new cabin filter so agreed to have it replaced & the price change. Upon arrival to pick up my vehicle was informed cost was more than agreed upon & showed the person my texts to no avail. Never have I paid so much for an oil change. Will no longer use their service department nor recommend them to anyone
• BL

  bill and lisa

  Feb 16, 2026
  5.0
  The people are very friendly and interested in getting you into a vehicle. We looked at several different vehicles and decided on LSBuick. I meant to add that Rodney was very good in the sales department, and Tommy got us through the finance department without the usual hassles that you sometimes get at other car dealers. Overall this was a very enjoyable experience. Thank you.