Pilot Travel Center

4.1
1266 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Oak Grove, KY! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
12900 Fort Campbell Blvd, Oak Grove, KY
42262, United States

Hours

Reviews

4.1
1,266 reviews
5 stars
608
4 stars
347
3 stars
179
2 stars
43
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Ms. Alisha and Jeffrey for their exceptional service.

Cleanliness

The facility, including restrooms and showers, received positive remarks for being clean and well-maintained, although some reviews noted inconsistencies.

Food Quality

While some customers enjoyed the food options available, others reported issues with food quality and service at the attached restaurants, particularly Wendy's and Subway.

Parking Issues

Several reviews mentioned problems with parking availability and communication regarding reserved spots, leading to frustration among truck drivers.

Maintenance Concerns

Customers reported various maintenance issues, including malfunctioning pumps, lack of supplies, and cleanliness problems in certain areas.
  • 8K
    82 KID
    Nov 16, 2025
    5.0
    Can we PLEASE give Ms. Alisha one of the managers a RAISE? 🙌 Ms. Alisha. If you see this.. I would come work for you. And you are so nice when I saw you that it's partly your fault that I left my gas cap in your truck stop🤣🤣🤣 Of course that's not why but you are one of the nicest people I've ever met in my life. Let me tell Google what happened since they have no idea what I'm talking about until I share.... So. It was a long night of driving from Manteno, Illinois. I had just pushed my Honda at triple-digit speeds whenever possible for either a couple or a few hours as I had to make up time and I bought my motor oil from the best manufacturer about an hour outside of Chicago, High Performance Lubricants. It was now time to make my way back to Tennessee. So the last stop of the night early in the morning, I saw the wonderful gas price and I pulled in and I gassed up my car. More on that later. This was very early in the morning this was around 5 in the morning or so. I walk in and I was greeted by Ms. Alisha. Super pretty woman but also down to Earth and kind in a way that blew me away. Take note of what's by the spoiler in my photos.............................. I got back to my destination and did some things during the morning. I decided to gas up again at another gas station and I opened up my gas tank and guess what was missing............. !!!! So . After some debate, I decided to drive BACK to Kentucky, and went looking for my gas cap. I EVENTUALLY FOUND IT! After re-tracing my steps. It had been ran over by what I can only imagine was an 18-wheeler, given where I found it . IT STILL MADE A SEAL! 😮🤪 Turned off the CEL that's the Check Engine Light or MIL if you want an alternate term, all my BITOG Anal retentive folks...... but Ms. Alisha was super willing to help look, double check the outside, I don't know about the garbage LOL (They had already been changed. She's the one that changed them. And the damage had already been done but) but She was just so nice and helpful and pleasant. And yes we both arrived at the same conclusion of retracing my steps which is how I found it. She repeatedly assured me that if there was anything that she could do that she would do it to help me find my gas cap . Totally sweet woman. SO . The next day, I ended up buying a brand new gas cap from the Honda dealer down the street..... I went into a competitor store and bought a coconut water which she mentioned that she could drink and gave it to her as a drink yes I came back and during the course of getting the new gas cap which I put on video, I made one more stop in and thank her one more time. She's a married woman that's a manager at a truck stop, But she's one of the nicest people I've ever met in my life. There's not what you can do to flirt with or otherwise talk to a married woman who's on the job and working LOL. And is very very pretty, In a modest way not like some of the women I've known that have some very exaggerated features. I just wanted to take a moment to give a genuine shout out from the bottom of my heart to Ms. Alisha at this location, And everything I've said here actually happened and I really hope you'll give her a raise please double her salary if you can. She's worth more than that. I don't know how I could actually make it work but I would come and work for her. The only reason I didn't take the job at Sheetz Is fear of having to clean up some nasty things in the toilet stalls we all know what I'm talking about. It was enough to make me select a different job . But if I could somehow get around that, Like maybe somehow be able to do everything but that when it's nasty in there because when it's clean it's not that bad but when it's nasty in there........... Okay but yes she's worth every penny. Please give her a raise. Now let me upload my photo and video documentation and you all have a great night. Happy thanksgiving and Merry Christmas And again, GOD BLESS YOU MS. ALISHA and I hope you get that raise . Joseph Corbisiero 82 KID says Thank you. 1 Corinthians 13:13
  • CG
    Carla Barbie Greene
    Oct 14, 2025
    5.0
    It was a great place with a great value for filling up truck and people were very nice!!
  • PP
    Paula Parham
    Sep 17, 2025
    2.0
    Always has problems with gas pumps and refunding your debit card
  • DJ
    David Jackson
    Sep 9, 2025
    5.0
    3rd shift is the best shift. Everyone was nice actually was happy to be at work. Good conversation. Clean shower and fuel island rare to have both. Keep up the great work
  • JJ
    Jm77
    Aug 24, 2025
    5.0
    Very fast and efficient.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.