Pilot Travel Center

3.9
2207 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Oak Grove, KY! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
8190 Pembroke Oak Grove Rd, Oak Grove, KY
42262, United States

Hours

Reviews

3.9
2,207 reviews
5 stars
962
4 stars
571
3 stars
350
2 stars
113
1 star
211

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Mixed reviews on cleanliness; some praised the clean showers and restrooms, while others reported filthy conditions and unclean facilities.

Customer Service

Customer service experiences varied widely; some staff were described as friendly and helpful, while others were noted for being rude and unprofessional.

Shower Availability

Frequent complaints about showers being out of order or long wait times for shower access.

Parking Issues

Concerns about parking availability and improper use of truck parking spots by cars and trailers.

Food Quality

Negative feedback on food quality, particularly regarding the pizza and coffee, with some customers expressing disappointment.
  • MT
    Matt Thrasher
    Nov 6, 2025
    1.0
    I was in there last night on 11/6/25 around 1230 am and cashier was on his cell phone the whole time not paying attention to customers finally he took my ID to scan for cigarettes wouldn't scan so he gave me 1 pack when I bought had me scan them on self check out then had to get back in line so he could give me other pack but never gave me back ID his name was julunina or something he really needs to focus more on work while there instead of playing on phone and talking on it I'm back in Florida now and won't be back to Kentucky for months very frustrating
  • CV
    Clayton Vaughn
    Nov 3, 2025
    1.0
    Entire facility smells like a sewage backup.
  • JB
    James Bostick
    Oct 14, 2025
    1.0
    Very nice of pilot to provide a drop yard and reserved parking for people that live in the area
  • EH
    Elias El Hajj
    Oct 8, 2025
    4.0
    Nice and clean truck stop restroom... it's always busy...
  • BS
    Barry Sowell
    Sep 19, 2025
    2.0
    I am only leaving a 2 star review because of the condition of the American Flag. The Flag is terribly tattered on the ends. I called and complained about it. I talked to a young person. He told me he would pass the information on to his manager. I just hope that he did do that. It's a shame that they fly a flag in this condition when they're less than 10 miles from the Fort Campbell Army military base. I was just there this past Saturday helping with the Operation Tanks full of Love where we fill up active military and their spouses tanks. It's a shame that the flag was flying in that condition with that event going on I wish I had noticed it on that day. I've been here all week staying at the hotel across the street and I just noticed it this morning when I was leaving. Other than the Flag, I had a good experience at Pilot and I thank them for hosting Operation Tanks full of Love. God Bless America

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.