John Nolan Auto Service

Reviews

• TL

  Tony Lunt

  Apr 21, 2026
  2.0
  I am not one to leave negative reviews, but this was an exceptionally awful experience. I had a small repair that came up on a new vehicle inspection for a Carvana vehicle. John Nolan was one of the local shops under Carvana's warranty (SilverRock) that was open on Saturdays so I decided to go there. I called, explained the issue, and made an appointment. I drove to the shop that Saturday, and was told that my repair could not be done on Saturdays as they didn't have the right crew on staff, they did not have the part I needed, and it was actually multi-hour repair that required a dropoff! This never came up on my original call. Oh well, mistakes happen. I scheduled a dropoff for the next week and adjusted my work schedule accordingly. The day before the repair, I called to confirm that everything was still good. They said yes, I should drop off the car that night and I would get the car back the following day. Great! I call the next afternoon, and am told that they haven't even started on the repair and that they could not quote when it would be done (even though they had already done so twice incorrectly). It might be the next day. They told me I would have to call back myself to get updates. After quickly finding a new repair shop, I called back a few minutes later to cancel the repair. Lo and behold, my car was now on the lift! The John Nolan crew disagreed with the initial vehicle inspection and indicated that my vehicle was not in need of repair. The mechanic, Carlos, was kind enough to send me videos explaining his opinion on this which I genuinely appreciated and is the only reason this is not a 1 Star review. When we picked up the car, they charged us for inspecting the vehicle since they did not do the repair! SilverRock's website explictely states that work should not begin until approved by them. To their credit, they ended up refunding us but I had to argue for it. Everyone has bad days, and it's possible that I am just exceptionally unlucky in how this all shook out, but I would be very careful in using this shop if you are on a tight schedule for repairs or using a SilverRock warranty.
• KM

  Karen Michalsli

  Mar 29, 2026
  5.0
  Thank you, tremendously for the repair work you did to my vehicle. It runs so well, now! I couldn't be more satisfied with your workmanship! Bravo to ALL involved. A HAPPY customer. See you soon for my oil change. God bless, K. Michalski⁸
• RW

  Randy Warren

  Mar 21, 2026
  5.0
  DIDN'T GET SERVICED, BUT RECEPTIONIST WAS COURTEOUS, NICE & PROFESSIONAL. HELPED ME A LOT.
• KG

  kimberly glenn

  Mar 18, 2026
  5.0
  Was quick and workers were very polite
• AC

  Adam Carter

  Mar 4, 2026
  5.0
  My church took an out of town trip to the Cincinnati area. The brake lines malfunctioned and the front breaks/wheels started smoking. This garage was the only one willing to go above and beyond, stay open after hours to get the bus fixed, and get us back to Louisville safely. No extra charges, just good professional work! Matt the mechanic, called a couple days later to check on us. He was knowledgeable about the issue and explain what he was doing, and what would still need to be done in the future. I highly recommend John Nolan Auto Service. Pastor Adam Carter Sr.

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