John Nolan Auto Service

Reviews

• AC

  Adam Carter

  1 day ago
  5.0
  My church took an out of town trip to the Cincinnati area. The brake lines malfunctioned and the front breaks/wheels started smoking. This garage was the only one willing to go above and beyond, stay open after hours to get the bus fixed, and get us back to Louisville safely. No extra charges, just good professional work! Matt the mechanic, called a couple days later to check on us. He was knowledgeable about the issue and explain what he was doing, and what would still need to be done in the future. I highly recommend John Nolan Auto Service. Pastor Adam Carter Sr.
• PA

  Philip Anastasio

  2 days ago
  5.0
  Waited for me 15 min after closing highly recommended Jon is the best. Val had excellent service.
• RP

  Ross Van Pelt

  Feb 19, 2026
  5.0
  My experience with the install at John Nolan Ford in Newport was flawless. They delivered above and beyond expectations and got everything done before the estimated time of completion A+ service.
• GG

  Grant

  Feb 9, 2026
  1.0
  This is long but worth a read before moving forward with this business. I’m a recent graduate from Purdue and I just moved to Cincinnati. Money is tight, and I normally do my own car work back home in my dad’s garage, but I don’t have my tools here yet so I brought my car in for a diagnosis. They told me the issue was likely my engine mounts and gave me a quote. I had already installed aftermarket mounts myself before, so I'm familiar with this service. The shop initially quoted $3,600, claiming 20.5 hours of labor for engine mount replacement. Excuse my French, but that’s BS. Anyone who’s done mounts (or any decent mechanic) knows that labor time is wildly inflated. When I questioned how that labor time made sense, they got awkward and dropped it down to $1,100. I also asked about two new tires because mine were cupped. They offered a “buy one get one free” deal, but then quoted one tire at $252, which felt misleading. It gets worse. While my car was there my glove box/console damper hinge was damaged, and it no longer opens/closes correctly. They never mentioned this or fixed it. And somehow a razor blade ended up in the sidewall of my tire while it was in their shop. They said they “found it like that,” but it absolutely was not like that when I brought it in. They claim they “took care of it,” but the fact it happened at all is insane. I attached an image of the broken console / glovebox. The whole experience felt shady and untrustworthy. I’m attaching the invoice they gave me to this review and this was after they reduced the price from $3600 down to $1800 (counting the tires). I encourage you to search up the part numbers and tire they quoted me for on my invoice. The part numbers show they tried quoting Anchor (not OEM) mounts while I specifically asked for OEM Lexus mounts. After looking up these aftermarket parts and tire online, it ended up being $470.06 MORE than retail prices of the parts alone. It felt like they tried to get me to pay OEM price for low quality parts. This is my first ever bad review I've posted anywhere. Just posting this so others can avoid going through the same thing I did. If you're new to the area and trying to get reliable and honest service save yourself the headache and go elsewhere. Good luck to everyone else finding a mechanic. I encourage you to check reviews carefully and get multiple quotes/2nd opinions before agreeing to pay anything. Godspeed.
• JB

  Jacob Brock

  Jan 19, 2026
  1.0
  Call down there for a battery and got a price of three to $400 for one. I knew inflation was bad but I didn’t know it was that bad SMH. I would never go somewhere that’s price gouging that much. Thanks anyways buddy

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