Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Newport, KY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Newport location today.
Location
Hours
Reviews
4.1
286 reviews
5 stars
184
4 stars
33
3 stars
12
2 stars
19
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, with many specific mentions of employees who provided excellent service.
Car Quality
While many customers received clean and reliable vehicles, there were several complaints about cars having issues, including maintenance problems and unpleasant odors.
Reservation Issues
Some customers experienced problems with reservations, including being told cars were unavailable despite prior bookings, leading to frustration.
Efficiency
The rental process was generally described as quick and easy, although some reviews noted delays due to understaffing.
Communication Problems
Several customers reported difficulties with phone communication and automated systems, leading to frustration in reaching live representatives.
- DEdestiny ennis6 days ago1.0*updated review due to lack of support based on direction from owner in comments* Very disappointed in not only the service of the Newport location, but corporate as well. We booked a car for a honeymoon and they continued to lead us on for hours without a vehicle resulting in us having to cancel our hotel reservation for our honeymoon. I am absolutely heartbroken and there has been absolutely no help from anyone despite multiple calls to local store, reservations team, and customer service. Whoever this district manager is- we will still be waiting on your call that we had been for hours before finally cancelling and going somewhere else. I do have all of the conversations recorded and happy to share the lack of support and solutions from enterprise as a whole *** updated based on not having the option to comment back. This has already been reported to customer service without any response or solutions. I do not think it was anyone’s INTENTION to mess up our honeymoon. We received NO HELP, SOLUTIONS, or RETURNED RESPONSES. Just want to make sure people can see this comment you left did not address the issues. We ARE STILL waiting to hear back after still being charged now. Ridiculous.
- JMJon MeinerNov 1, 20255.0Great customer service from start to finish.
- KCKathryn Studer CharltonOct 26, 20255.0Enterprise helped me get out of a bind. I’ll recommend them to everyone and your employee Matt at this location was awesome! He provided the best customer service, was friendly and kind, and moved quickly to help me get on the road.
- ASAndromedia SolskyOct 18, 20255.0Love enterprise, ease of use and non-discriminatory rental policies! Newport KY, Monmouth location is my fav!
- NEnick elliottOct 17, 20255.0Go see Dorian. He took good care of me when I had to rent a car due to a wreck.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Newport, KY?
Enterprise Rent-A-Car is located at 1746 Monmouth St, Newport, KY 41071.
What types of vehicles can I rent at Enterprise Rent-A-Car in Newport?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks with flexible rental options.
What are the operating hours of Enterprise Rent-A-Car in Newport?
Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and Sunday from 9:00 AM to 12:00 PM.
Does Enterprise Rent-A-Car in Newport offer airport pickup service?
Yes, Enterprise Rent-A-Car offers airport pick up services at their Newport location.
Which payment methods are accepted at Enterprise Rent-A-Car in Newport?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any special rental deals available at Enterprise Rent-A-Car Newport?
Yes, they offer great weekend rates which can be booked through their website.
What nearby automotive services can I find around Enterprise Rent-A-Car in Newport?
Nearby you can find Car-X Auto Service and Car-X Tire and Auto for automotive repairs and tire services.
What dining options are close to Enterprise Rent-A-Car in Newport?
Nearby dining options include White Castle for fast food, Bob Evans for American cuisine, and Cancun Mexican Food for Mexican dishes.
Are there nearby shopping centers or retail stores near Enterprise Rent-A-Car in Newport?
Yes, you can visit Newport Shopping Center and Northern KY Open Box Outlet for shopping, along with specialty stores like Game Stop and Hallmark.
How can nearby transportation services assist me when renting from Enterprise Rent-A-Car in Newport?
Nearby transportation services like Executive Transportation Services and Express Mobile Transportation can help if you need limo or disability support transportation before or after your rental.